Rose And Crown - Menu

"we had decided to arrange a Sunday meal for our wedding celebration of about 30. we had contacted the manager in advance and all details inc their preferred type of treatment with such a big booking on, which obviously a very. more useful day for them in the rule. the huntsman insisted that they could take up the party without problems and understood that this was associated with such a great event in our lives. our group came in a lot of time. we were previously informed that a preorder was not necessary, although we had asked about it. we were informed by e-mail and phone call all at two locations that the group would be divided into two tabs between four and a, and each table would make the payment separate. we were happy with this facility, as it kept us as organizers easy. or so we were led to believe! at the arrival the group was shown to a separate room, the most of the party we ended with three tables within the main restaurant, but that was not a problem for us at this time! with a slight reorganization it would have been a lot of space in the opposite for us, but no effort was made to take up the party of our size. when our group arrived, we were asked how many people were in the group, although this should be made clear or numerous occasions by phone and email and confirmed that it understood that it was between 30 and 40 people. our group of families with small children and adults who were all on the way back to london, had their commands in a order that was only obvious to the hunter! food came in a generally ad-hoc wise to personally I had to follow our order of 2 pint bier and two weinsprayers twice for our table of four alone. my father-in-law had to go into the bar himself to order his second round of drinks, as the waiting staff was generally absent and it quickly became obvious that we were thinking about the general service! we were often told that it was very busy. we were completely aware of this and it was not surprising that it would be to do on a Sunday when there were 36 hungry people in our group, an obvious group of about 10 to 15 in a birthday party of any kind and a packed restaurant, as I think it would be in the rule. the last table to order was unfortunately the largest table with about 10 adult and 2 small children. I personally had to follow this order about 4 times before the food arrived and we talk a serious time! the first table in our group or already paid and going over and this last group had not even seen a morsel. this larger group had also asked or asked to be treated as 3 separate groups or tables and was not held as a large group! At some point I had enough and I am city that the children received their pizza and burgers on the minimum, as I could see that the chaos was about to win how hungry children were just before starving. the pizza and the burger have not arrived, of which I had eaten personally, but you go there! when it came to pay....Finally after we had fought for the food they received and fought for the drinks they had to collect and order themselves from the bar. our bill for our table of 4 ended to add another table within the group. Overall, eating was excellent and I did not hear any bad comments from each of our group about the quality of food and in the did of Sunday roast I had border amazing! the service we received from the frontline service staff was also excellent, but they were obviously completely frustrated with the situation that they had been launched. the manager seemed to be generally uninterested in the affair, although we did not address the problems with them directly, as we had no impression that these problems cannot be solved by the waiting staff. one of our party is disabled and in the wheelchair and unfortunately the access facilities were completely inadequate for the point where we were not able to get the wheelchair back from the restaurant and had to use a fire exit! the table with the disabled child, which is not able to locate the disabled toilet, I do not say that it was not one, but it was certainly not obvious or obvious for the obviously disabled child in the wheelchair or her parents. In summary, eating was excellent, waiting staff was frustrated, but polite and efficient. the administration of the situation was absolutely terrible and cross-border offensive in considering the amount of communication, emails phone calls and follow-ups, asking around there organizational suggestions etc. I will never visit this pub again, and I think I'm fair to speak in the name of the rest of our 36 strong group that no one of them will hurry to make a booking to any time in the future. I have worked for several years in retail as manager and honestly could not believe what I have experienced! I expect a response from the manager with a sharper anticipation. the world of the groom"