Téléphone: +442380643106
Adresse: Fair Oak Rd, Eastleigh, United Kingdom
Ville: Eastleigh
Menu Plats: 16
Avis: 9102
"This was our first visit to Bishopstoke Toby Carvery. We were out of area as we were on a day trip and it was my birthday. I had booked a table for 4 of us in advance for 2pm. When we arrived there was nobody around to greet us. No apologyfrom staff when they did acknowledge us, we just got seated to a table. When i booked this I did ask for a table with a nice view but we were given a table by a fire exit and squashed between other tables. Once the waitress took our order, she didn't tell us where the refills were so we had to locate this ourselves, which someone else who was visiting showed us as there were no staff around to ask. The ice machine was not working, there was no sign, just a bucket of melted ice. We then went to join the Carvery queue where we waited for 20 minutes to be served (only 1 chef serving) the vegetables looked dry and some of the food was luke warm. After our main, we then had to get the attention of the waitress and asked for 2 puddings. We waited for 15 minutes and still no puddings. I went up and asked the waitress and she said it would be another 10 minutes, I was a little shocked to hear this as we ordered cold puddings. I explained to the waitress about my disappointing experience with them, then another waitress intervened and said they were short staffed and there was nothing they could do. I appreciate being short staffed but very disappointed by the lack of customer service and not great value for money. No offer to compensate or sincere apology. A very disappointing experience."
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