The Soo Hoose - Carte

691 Carron Road, Falkirk, United Kingdom

🛍 Pub, Steak, British, European

4.4 💬 2105 Avis
The Soo Hoose

Téléphone: +441324636766,+441324624644

Adresse: 691 Carron Road, Falkirk, United Kingdom

Ville: Falkirk

Menu Plats: 25

Avis: 2105

Site Web: https://www.facebook.com/pg/The-Soo-HooseCarronbridge-Inn-102866111090577/about/

"Our family's Christmas was completely ruined by our experience at this restaurant. We had booked a Christmas lunch reservation for 2pm, with our allotted time slot being from 2-4pm. However, we ended up leaving after just 2 hours and 10 minutes, having only received our starters. The soup we were served was cold and came without a spoon, accompanied by a small piece of bread and a knife. When we asked for a refund, the manager refused to refund our entire table. Despite being told that our food was on the way, we waited another hour with no sign of it. Eventually, most of the restaurant's patrons had had enough and left, all demanding refunds. The manager never came out to address the situation or apologize for the lengthy wait. Instead, young servers were left to deal with the angry customers, which included every table in the restaurant. This was our first time eating out on Christmas Day, and unfortunately, this experience has completely ruined it for us. We had to come home hungry and find something else to eat. We definitely do not recommend this restaurant and have no intention of returning."

Menu complet - 25 options

Tous les prix sont des estimations sur Menu.

Plats Principaux

Dessert

Plats De Poisson

Poulet

Entrées

Apéritif

Fruits De Mer

Cuisine Mexicano-Américaine

Végétarien

Pain

Salades

Sucres & Desserts

Indien

Finger Food

Desserts

Soupes

Pâtes

Steaks

Andrew Andrew

Far from a 5* venue but don't think anybody that goes expects 5* Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Haggis

Adresse

Afficher la carte

Avis

pete
pete

Excellent food service and surroundings . Would advise anyone who likes good food to try it. Price per person: £80–90 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Haggis, Garlic Bread


Barry
Barry

Found food average , overhead the owners arguing with each other ! Always advertising for chef's and staff . Shame as this is great local spot and is dog friendly Food: 2 Service: 2 Atmosphere: 2


Ann
Ann

Lovely meal and service top notch will definitely be back Service: Dine in Meal type: Lunch Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Mac 'N ' Cheese, Fish and Chips Voir le carte


Paul
Paul

Google showed that this place was open and 'busier than usual '. Walked an hour out of our way for some food only to find them closed not happy and very hungry. Surely can 't take long to update your opening hours.


June
June

I have visited this restaurant multiple times and have always enjoyed the fresh food, wide variety of choices, and reasonable prices. The atmosphere is relaxed and inviting, and parking is stress-free. I highly recommend it.


Jean
Jean

Fabulous service from Caitlin (good luck at Uni). Delicious food, haggis fritters were gorgeous. Sadly the restaurant was really quiet, we were the only customers. Meal type: Lunch Price per person: £20–30 Food: 4 Service: 4 Atmosphere: 2 Voir le carte


Malcolm
Malcolm

The restaurant offers delicious food and excellent service for a lunchtime meal. Prices range between £10-20 per person. The food is rated a 4, as well as the service and atmosphere. The Mac 'N' Cheese and Tempura dishes are highly recommended.


charlene
charlene

I came here to celebrate my 60th birthday, and the restaurant decorated the table for our arrival. The food was delicious, with large portion sizes. There was music playing at a good volume, allowing for conversation. We asked if they could bring out a cake, and they not only did so but also sang happy birthday and took photos with us. The staff were friendly and very helpful. I will definitely be returning. The prices are great - only £20 for a three-course meal and they don't skimp on portion sizes. I am satisfied and happy. The kids' portions are a decent size as well - my children couldn't finish their meals but thoroughly enjoyed them.


Kristine
Kristine

Our family's Christmas was completely ruined by our experience at this restaurant. We had booked a Christmas lunch reservation for 2pm, with our allotted time slot being from 2-4pm. However, we ended up leaving after just 2 hours and 10 minutes, having only received our starters. The soup we were served was cold and came without a spoon, accompanied by a small piece of bread and a knife. When we asked for a refund, the manager refused to refund our entire table. Despite being told that our food was on the way, we waited another hour with no sign of it. Eventually, most of the restaurant's patrons had had enough and left, all demanding refunds. The manager never came out to address the situat... Voir le carte

Catégories

  • Pub Profitez d'une ambiance animée avec nos classiques du pub. Des burgers copieux et du fish and chips aux tartes savoureuses et aux bières artisanales, notre menu promet une expérience conviviale idéale pour se détendre entre amis.
  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire. Voir le carte
  • British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
  • European Savourez un voyage culinaire à travers l'Europe avec notre menu savamment élaboré, mettant en vedette des plats authentiques de France, d'Italie, d'Espagne et d'ailleurs, en utilisant les ingrédients les plus frais pour donner vie aux saveurs traditionnelles.

Commodités

  • Wifi
  • Takeout
  • Carte
  • Delivery
  • Menu
  • Parking Area

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"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"