Téléphone: +441292473210,+441292678640
Adresse: 87 Main Street, KA9 1JS, South Ayrshire, United Kingdom
Ville: South Ayrshire
Menu Plats: 24
Avis: 6757
Site Web: https://www.jdwetherspoon.com/pubs/all-pubs/scotland/south-ayrshire/the-prestwick-pioneer-prestwick
"BE WARNED …DISABLED NOT WELCOME AFTER 9PM. Took my disabled grandson to the Poineer to buy him a pizza, he has Cerebral Palsy and struggles badly with his speech and walking. Found a seat no problem as the place was half empty…9.15 pm on a Tuesday night. I told him to have a look at the menu while I went to the bar for drinks. I happened to look over while standing at the bar and could see a female member of staff talking to him, I presumed she was just chatting to him but as it turned out she had actually pounced on him while he was on his own and was harassing him for I.D. to prove his age (he’s 22 . Any sensible person would know when speaking to him he was disabled. She told him he wasn’t allowed here after 9pm without I.D. She then approached me at the bar and asked if I was with that person over there. I tried to explain to her that he was my grandson and he was disabled and he was 22 and doesn’t drink alcohol and was just in for a bite to eat, she was not interested and insisted we left as we had no I.D. to prove his age. I had to walk home with him to get his passport and walk back to show it just to get him a pizza…the only reason I went back was to keep him calm and didn’t want him blaming himself for what had happened as he is very self conscious about his disability. An absolutely shocking and disgraceful experience made worse by the fact I wasn’t a stranger to the member of staff as I have been going there regularly for the past few years. The female member of staff should be sent on a people management course as she clearly has no customer care skills. Needless to say I won’t be returning and certainly wouldn’t advise anyone to go here after 9pm with a disabled person."
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