Téléphone: +441406363162
Adresse: Chapelgate, South Holland, United Kingdom
Ville: South Holland
Menu Plats: 17
Avis: 196
"The most disappointing thing about this entire 'memorable ' experience is that the management did not take full responsibility for it. The service was so bad we look back and see it as funny. Booked for 8 PM on Saturday 4 April. We arrived 7.50, our table was still occupied so we waited in the bar no drama. Finally got to the table 8.45. Orders were finally taken 9.15ish. First order arrived 10.10 (for my 10 year old son who had never eaten so quickly) and then filtered through over 10-15 minutes. Two were sent back and one re-appeared around 10.40 so we had a solo eater on our table of 9 finishing around 11. They had their problems in the kitchen, which they acknowledged at the end, but their offer of the last two meals free was insulting. In the end we got 25% of the food bill, actually not much more than two meals free. There is an argument for at least 50% off, you could argue it was simply unacceptable and not worthy of payment but we had to negotiate with the Management eve to get the 25% of the food bill. If we had not have had 3 children in our group we would have walked. Communication along the way was poor. If they had told us earlier of the problems we could have made a decision to go elsewhere. We are disappointed for our relatives who live near-by and booked it. We are disappointed for the pub as a business because the service was simply not acceptable on any level."
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