Pie Factory - Carte

I had a great experience having breakfast at this restaurant. The staff was courteous and paid attention to details. The food was delicious and freshly prepared! This review is for the location in Ilford.

Went to pie factory with work friends after hearing a lot about it. Food was really good. The pies tasted really good and we can see staff bringing out freshly baked ones.Food can really quick so good for lunch when pushed for time. It was really busy when we went so maybe next time book just in case.Would recommend a visit or two. Probably one of the best café around that area. Try their Masala tea real good stuff.

I would recommend avoiding the Ilford location due to extremely poor customer service. The food was cold and the management was rude. They refused to provide tap water and insisted on selling us bottled water instead. Additionally, they only accepted cash for payment, which was not disclosed until late in the meal. Overall, the entire experience was disappointing and the food was not enough to make up for it. I would suggest avoiding this location altogether. Voir le carte

Traveled here over 1 hour just for the breakfast. Despite the printed menu saying the breakfast club is until 16:00 the worker says only till 2 o clock. I told him your menu says till 4 and we have traveled over an hour. He laughed straight in my face and joked to the other worker and said we can go somewhere else. So we got up and left. We were a family with a baby as well. Worst customer service ever. I did say we will unfortunately leave a bad review and he advised me to leave a review!

I work just a few minutes from this café/restaurant. And after hearing so much about it from my work colleague I decided to go there with some of my work team. But before we did we had a look around the food review sits and was undecided. One of my colleague pointed out that he had gone there and had actually left a review because he thought the place deserved it as some reviews seemed of putting. So off we went 6 of us. We were not sure if it can be called a restaurant its more like a café but with table service I would say. It was clean and comfortable. And yes it was busy lunch time which is a good sign I guess. We all ordered quite quickly and the food arrived within 15...read more

We ordered via phone the man on the phone didn't even know how to speak English having to constantly repeat myself and after confirming he still got the order wrong when we got there. They have no manners how they speak to customers, talking with aggression and snatching the food bag off me and returning the money by stating never to order there again. I mean i don't think anybody would after that treatment. When asked to speak to manager said it can't be done and to leave as they want to go home. Me and my sister travelled 30 mins drive to come back empty handed. The chef needs to be disciplined and trained on how to deal with customers. Shame on the manager, you can not run a business with... Voir le carte

Ridiculous customer service. Chef very arrogant and the front desk man understands very little English. I ordered my food via telephone by online menu, I went to collect the food to be told online menu price is different even though price and order was agreed. My order had missing sides even though I paid the price. When I returned I was told they can 't give me wedges or fries which was missing unless I pay extra . They do not take card payment either. I waited for the manager to come on the phone to resolve the issue as advised by the chef but he was unable to get me through to the manager then chef came out took my bag of food and refunded my money by saying please do me a favour and do n...

Ordered Steak/mushroom pie, mash/peas/gravy. Could tolerate the very slow service but not the poor quality food. No need to book-bonus. Got a table-bonus. Order service-20 mins in a quiet venue. The we had to hail someone to take the order as no one seemed interested. Good-plate presentation lovely. Peas quite bland. Mash had some powdery dry bits but edible. Gravy was average but a tasty gravy would so compliment the dish. Pie pastry beautiful! Steak pieces in the pie had many pieces very inedible. Small pale cuts of meat, clear fat and gristle in quite a few pieces so the contents were scooped out and left on the side. Not a full pie. To be honest-Morrison's do the same meal but the steak...

It what seems to be a sea of deliveroo, just Eat and Uber Eats traffic sits an oasis of a cafe style restaurant which gets one away from the hustle and bustle of working from home. Its a crying shame that people would much rather order from an unknown food container with zero hygiene ratings than support a local restaurant. Initially the place seemed quiet, but when we warmly welcomed by a member of staff I realised this would be a memorable experience and I wasn’t disappointed. My nephew who is on the autistic spectrum is usually doesn’t touch food other than the dreaded mcdonalds but his chips were offered and made with so much love at Pie Factory that they didn’t last the journey home and... Voir le carte