Téléphone: +441132449339
Adresse: 20a Swinegate, Leeds LS1 4AG, United Kingdom
Ville: Leeds
Plats: 24
Avis: 10002
Site Web: https://chaophraya.co.uk
"My friends and I went to have dinner at Chaophraya today, 6:15 was our reservation time, however upon arrival we were escorted to our table. We sat down and asked us if we wanted some water, which was nice and we said yes. It literally took over 15 minutes for the water to arrive at our table. We had to ask for our water. Now it’s nearly 30 minutes sat down with no one asking us if we want to order drinks or food, of which we then asked the waiter to order drinks. I mean upon ordering our food I expressed a number of times to the waiter I believe he is called Marco that I have a serious peanut allergy. I asked if I could have my food without any peanuts he said that’s fine…. Well after waiting so long for our starters it eventually comes to our table and the waiter places our plates in front so us. My first thought was how come he is not reassuring me that my plate has no peanuts. I had to ask the guy if mine has no peanuts he didn’t say anything but just take my plate and walk away of which in that moment I knew my starter has peanuts. If I had not asked if my plate had peanuts and I just ate the food I would have been in a serious state right now and my peanut allergy is extremely serious. I was annoyed at the fact that he didn’t apologise or explain to me the mistake that happened, I felt like I wasn’t acknowledged at all. I asked to speak to the manager of which he said he won’t bill me for my meal, I still felt upset with the way things went about. The whole service was a let down, from the drinks and food coming late to the whole peanuts issue, I was extremely disappointed by the service and I’m still shaken by the whole thing cause if I ate my starter I would have been in a serious situation between life and death."
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