"Extremely disappointed in both service and goods. My 2 daughters and myself visited tonight, first daughter ordered a simple sundae which was done fine my second daughter ordered the cookie dough and ice cream, I ordered the cookie dough slab the chocolate caramel one. My daughters got theirs and went to car as mines taking longer. As the girl was removing mines from oven she dropped it on floor, she picked it up off floor into bucket. She then got another from fudge and put back into oven, whilst this one was cooking she cleaned mess up. She retrieved dust pan and brush from floor between skin and fridge, brush mess up into bucket, dustpan/brush back onto floor, then gets mop and starts to mop floor, returning mop to bucket, she then went to start preparing my order to which I had to ask her to wash her hands says about dustpan etc. She did so. My cookie dough was only in half the time as previous one, she put caramel sauce chocolate dros and a cut up mars bar on top, the actual description included rolls, chocolate sauce etc. I went to car started to eat it only to realize to was not cooked but cold in centre and raw. My daughter also said hers was cold and not cooked either. So after spending £23, only one of use ate vanilla joes products. Extremely disgusting. No I didn't return to shop as it would be same person serving me. I won't be back and won't recommend, least to say too expensive for what we received poor quality and extremely poor service. If I could give 0/5 I would........"
