"This is a place I loved to come to for the great atmosphere, food and service. That was a couple of years ago. In 2023 great new interior, but that's were it stops, young staff who chat more to each other, do not listen when taking orders, generally get it wrong, a simple request for water and ice becomes rocket science. Staff are distant, sometimes rude and arrogant, they look like they hate their job. I complained to head office and received a standard email response from the General Manager at Scotts which was an insult, it's obvious they don't care and especially the quality of food. I previously booked requesting a booth this month, when I arrived with my wife and daughter we were seated at a table, no mention of reserved booth or apology that it was not available. Ordering a desert is the luck of the draw as they have forgotten twice in the last five visits. When your waiting an hour for food, they use to bring you some bread and butter while you waited, not anymore. When they did provide you with water and ice in the past, they would pour the water into your glasses and offer to refill, not anymore. I was at Scott's Largs this month and booked under 40% promotional discount, when I went to the counter to pay my bill they issued me a receipt with full price, when I pointed out error to young lad, he just crushed up receipt, threw it in the bin and processed bill with correct 40% discount, no apology. A young lad who came over with our drinks, threw down the coasters on table in an arrogant manner. A restaurant requires a level of etiquette and approach to good customer service, sometimes it requires a level of maturity and life experience. In previous years at Scott's Largs the older mature staff could give the younger ones a run for their money and show how it's done in a courteous and professional manner. With a lot of horrendous reviews here, there is obviously an issue with the general manager and chef? A simple tip, organise and control the waiting staff by offering better training including manners, find a chef who can cook and pay them a decent salary. With a lot of horrendous reviews, there can only be one person responsible, the General Manager? I would never go back again to Scott's, it's passed its sell by date in all categories, such a shame. Especially with the benefits card which is a great rewards scheme with regular discounts, but that's not enough to encourage me to return. There was a local restaurant in my area which faced the same criticism in service and food, they brought in a new manager and chef and what a transformation, the service and food is now excellent. As I said it's not rocket science in the restaurant industry."
