Téléphone: +442380230861
Adresse: 8-10 Portland Terrace, Southampton, United Kingdom, SO15 1HA
Ville: Southampton
Menu Plats: 8
Avis: 2853
Site Web: https://www.wagamama.com/restaurants/southampton/southampton
"The service that my girlfriend and I received (or llack thereof) really let down our experience. We are usually big fans of wagamama even though it is very basic Japanese food that you could make yourself for super cheap but I understand most people don't have the confidence to cook Asian dishes as they often look difficult but believe me they are not. Wagamama's pricing could really do with an update. Usually when you spend extra money like you would with a company like wagamama you could consider that you will be served upon in a better way than most fast food places but our experience told us otherwise. It took about 25 minutes just to bring us the bill from when we asked for even though we were sat at the table for at least 15 minutes beforehand with empty plates. I asked the member of staff that took my payment if they have any way of leaving feedback and she just looked at me with a face that seemed perplexed as to why I would want to leave any feedback at all. I would usually rather voice my displeasure to a member of management instead of resorting to leaving a review on the internet as I do believe everyone deserves a chance to give a reason as to why the service wasn't up to scratch before I publicly write a review on the internet. The issues that we faced seemed to be stemming from problems that were occurring in the kitchen so it would not be fair for me to blame everything upon the servers if they were required to work with errors coming out of the kitchen as I noticed the table next to me had to ask for a refund due to two of their dishes being stone cold and another dish containing viewable hairs. I did think that I would attempt to try and speak to a member of management or at least someone more senior than the servers at the front of house but felt like I really didn't want to bother the person who had dealt with the refund of the table next to as as in my opinion the way they dealt with the tables issues was completely unprofessional and that made me feel like I would just be told that all the issues were a problem coming from the kitchen and it was something that they couldn't fix. The last thing I feel like I should recommend is potentially finding a way to block the view between customers waiting in line and customers who are sat down and eating as when it seems to get even a bit busy a line forms and you feel like you are being watched make an animal at the zoo getting your feed. Overall for a restaurant that is one of the cornerstones of the West Quay Dining Floor a lot of improvements that could be made even in the basics. Food 5/10 Service 3/10"
Menu complet - 8 options
Tous les prix sont des estimations sur Menu.
Asiatique
Nouilles
Ramen
Soupe de nouilles japonaises savoureuses avec bouillon riche, porc tendre, œuf mollet, et légumes croquants.
Entrées
Fruits De Mer
Poulet
Indien
Porc
Plats De Bœuf
Sharon
Lacey was an amazing server!! Absolutely lovely, helpful and nothing too much trouble.
Adresse
Avis
Simon
Great experience at Wagamama Southampton. Tasty food and our server cam was fantastic.
Vik
Ellen was so professional and kind. She sorted out a problem with my delivery. Thank you.
arno
Food was good and service okay but the gentleman who asked us to leave very quickly because the mall was going to close I would recommend doing so in a slightly different tone in future. This way you lose customers ! Voir le carte
Skye
During our visit, we found the restaurant to be surprisingly tranquil with delicious food and outstanding service. Special thanks to our waitress Aki who enhanced our dining experience by assisting us with selecting our dishes and drinks.
Bethany
Amazing high-quality food, delicious every time. Quick and friendly service. I eat here regularly and get deliveries too. There is usually a queue to get seating (shame they don't accept bookings). I especially enjoy the chilli squid and the pork belly or beef brisket ramen.
Gary
We travel all over the UK, Wag's is a favourite for consistent good food. But I must say this is the best! The food is always slightly better prepared and presented, and the staff are so friendly and pleasant, particularly Ellen who is adorable. Well worth a detour if you are in the area. Voir le carte
Lisa
I dined at this restaurant today for lunch. There was no wait to be seated, but many items on the menu were unavailable. It took a long time for someone to come to take our order. We were charged £5.00 for still water, which was not even sealed and seemed to be tap water. The server who brought the water had long, greasy hair that was unappetizing. We both ordered the teriyaki beef soba noodles, but they came out almost cold and had a strange pink tint. They were not like the same dish we have had at other Wagamama restaurants. The noodles were filled with spring onion and bean shoots and overall, we did not enjoy the meal at all. We paid £41.00 for this disappointing experience. The servers...
Anita
When we arrived at the restaurant, it was empty and we were the first customers. We were promptly seated by Claudia. We ordered everything at once, but the buns and ebi katsu arrived before our drinks. No one reminded the bar staff to bring our drinks before the food. Despite there being no other orders in the kitchen, the chicken katsu looked just like it did in the picture. The salad dressing was poured on top of the salad. The service did not check back with us or offer any additional drinks. Towards the end of our meal, a member of the front of house staff asked if everything was okay with their hands in their pockets. Since no one had checked in with us and we didn't want anything else,...
Luke
The service that my girlfriend and I received (or llack thereof) really let down our experience. We are usually big fans of wagamama even though it is very basic Japanese food that you could make yourself for super cheap but I understand most people don't have the confidence to cook Asian dishes as they often look difficult but believe me they are not. Wagamama's pricing could really do with an update. Usually when you spend extra money like you would with a company like wagamama you could consider that you will be served upon in a better way than most fast food places but our experience told us otherwise. It took about 25 minutes just to bring us the bill from when we asked for even though... Voir le carte
Catégories
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Meat Savourez les riches saveurs de viandes préparées avec expertise, des steaks juteux et poulet rôti succulent aux côtes tendres et plats d'agneau copieux. Chaque sélection promet une expérience satisfaisante et délicieuse pour les amateurs de viande.
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire. Voir le carte
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Ramen Une soupe de nouilles japonaise savoureuse où des nouilles de blé moelleuses nagent dans un bouillon riche et savoureux ; garnie d'une variété de garnitures comme de la viande tendre, des légumes et un œuf mollet pour un plat réconfortant.
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Curry Savourez notre gamme exquise de currys savoureux, chaque plat étant infusé d'un mélange unique d'épices et d'herbes. Du doux au piquant, explorez les saveurs variées des variantes traditionnelles et contemporaines, parfaitement assorties avec du riz ou du naan.
Commodités
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Wifi
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Takeout
- Carte
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Seating
- Menu
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Mastercard
