Téléphone: +441993811251
Adresse: 6-8 Market St, OX20 1SX, Woodstock, United Kingdom
Ville: Woodstock
Plats: 17
Avis: 7359
Site Web: http://www.thewoodstockarms.com/
"We explored Woodstock on a Thursday and dropped by the Woodstock Arms for drinks. Impressed, we booked a table for lunch the following Sunday. Our Thursday visit was delightful; the bar team were excellent, and the food looked appetising. However, on Sunday, despite being shown to a different table than booked (initially not a concern), our experience took a downturn. Ordering starters took approximately 25 minutes. We opted for the Cheddar N’duja croquettes and Fried Whitebait, both delicious. After another 30 minutes, we ordered mains, specifying rare and medium-rare for beef. When the dishes arrived, both were presented as rare and medium-rare, though my rare was more akin to well-done. Upon notifying the waiter, one plate was taken away, and the barman later explained the beef was cooked sous vide, limiting the degree of doneness. We opted for a whole roast chicken instead. The chicken, presented on a platter, and so followed several more platters of roast potatoes, Yorkshire puddings, and vegetables. The table was full of platters of food, leaving us nowhere to put our dinner plates to eat. At this stage we requested condiments and cutlery, and that the gravy was missing. Despite asking for a larger table, we were given an additional bar table to put the platters on. The carving knife and fork provided were not fit for purpose and the knife was blunt, making it hard to carve the overcooked chicken. By the time the chicken was carved, the rest of the items were all cold. When we pointed out the issue to the waitress, there was a lack of apology or concern. The entire meal was sent back. The barman apologised again, offering additional items, but we had reached our limit. Despite poor service and substandard food, the bill lacked any adjustment or removal of the gratuity. We paid the bill, deeply disappointed. Reflecting on the experience for a week, I decided to write this review, hoping they elevate their standards."
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