Téléphone: +441436674080,+441436675000
Adresse: 82 West Clyde Street, Argyll Bute, United Kingdom
Ville: Argyll Bute
Plats: 12
Avis: 2553
Site Web: http://www.therubyhelensburgh.com/
"Decided on drive and dinner with my elderly Mother and opted for Helensburgh and The Ruby having been there in the past (last time about 2 years ago certainly) and found it to be excellent then. Not the case this time. Arrived just before opening and stood with a little family of 3 waiting to get in. Door opened at 5pm and we were, at that point, the only 2 occupied tables in the restaurant. We were told the window seat we took would need to be back for 7pm as it was reserved, not a problem. Orders taken just after 5pm for 1 starter, 2 mains with rice, drinks of 1 latte and 1 soda water with blackcurrant. The drinks came within minutes as did the prawn cocktail starter. Prawn cocktail was generous portion but had no flavour whole thing was watery. This was cleared from table about 5.15. Sitting at a table with no food about 5.30 a waitress asked us would we like to order anything else? Reply being we’d just like our mains please. By 5.45 still no food and other diners tucking into their main courses despite arriving after us. My Mum still hadn’t eaten a thing as she was ordering a main and planning a dessert . By 5.50 I decided to ask where food was and if it wasn’t ready we were paying for the drinks and one starter and leaving. I approached a waitress and was told the food “wouldn’t be long now” .. remember we’d to vacate table by 7pm. I honestly don’t think the order for our mains had been passed to kitchen until I asked. I returned to table and my Mum and me decided to pay for what we’d had and go so asked waitress for bill as we’d waited 55 minutes by then with no signs of the food. Before leaving I went to the bar area and asked to speak to the manager. Eventually the manager came over. I voiced my concerns about the time we’d waited and was met with complete disinterest and excuses.. “the restaurant is busy” (it was 50% full at this point) , if they struggle to cope at 50% I dread to think how they manage when it’s full. Then she said “the majority of people don’t complain” .. not really a great selling point is that ??? Apparently the lady was the owner and couldn’t have been less interested in the valid point I was making. We sat almost an hour with my mother having no food . Bad enough but the level of apathy and disinterest was surprising for what was once a gem of a restaurant (I believe it’s changed hands since my last visit) Certainly won’t be going back and I’d advise others to spend their time and money on a different restaurant in Helensburgh deserving of both of those and custom welcomed and appreciated"
Menu - 12 options
Tous les prix sont des estimations.
User
Excellent food was amazing chips weee the best ever Highly recommend
Adresse
Avis
User
I'm sure that this guy had a surf and had a shave on special scallops and black pudding with chips just have to try next time I'm back.
User
Absolutely brilliant, I go there on a regular basis never had a bad meal yet, great menu and definitely the best you will get in helensburgh
User
hang down the best fish and chips I've ever had in my life! I've been trying to visit this facility for some time and even though their hours are.
User
we were in this hals of the forest for not the best reasons, but that does not mean that we could not stand out from chips we had hoped to come to lunch.
User
Visited here for the first time tonight and it was the best chippy tea I've ever had. We had mixed bites and cod with the tartar sauce and mushy peas. Absolutely amazing. Definitely be back.
User
drove by edinburgh and the ones tasted in anstruther and stonehaven can honestly say that this is the best fish and chip shop I tried from a mile. the chips were amazing and the scallops were enormous. will definitely be back and highly recommended.
User
the wee kelpie last night visited for the first time and was not disappointed! the best chippy hands down iw ever had the fish was so fresh and the teig so crisp. the chips were crispy outside and fluffy inside it could not fail. part was just the right size and even enough. 100% back be highly recommended
JakeyGlasgow
Went for a birthday lunch. The food was lovely, hot and good value. However, two of the party are intolerant to onions so asked for the dishes to be served without. This was not accommodated. Had to ask for water and salt and pepper a few times and eventually had to go and source ourself. The restaurant was very busy and seemed understaffed. Was rushed to pay our bill. Would maybe order takeaway but unlikely to return to dine in.
katy
Decided on drive and dinner with my elderly Mother and opted for Helensburgh and The Ruby having been there in the past (last time about 2 years ago certainly) and found it to be excellent then. Not the case this time. Arrived just before opening and stood with a little family of 3 waiting to get in. Door opened at 5pm and we were, at that point, the only 2 occupied tables in the restaurant. We were told the window seat we took would need to be back for 7pm as it was reserved, not a problem. Orders taken just after 5pm for 1 starter, 2 mains with rice, drinks of 1 latte and 1 soda water with blackcurrant. The drinks came within minutes as did the prawn cocktail starter. Prawn cocktail was ge...
Catégories
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Food Régalez-vous avec notre sélection variée de plats, offrant un mélange de classiques et de créations innovantes. Chaque élément est préparé avec les ingrédients les plus frais pour ravir vos papilles et vous offrir une expérience culinaire mémorable.
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Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée !
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
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Scottish Découvrez les saveurs riches et copieuses de l'Écosse avec des plats traditionnels tels que le haggis, les navets et les pommes de terre, accompagnés de tourtes savoureuses et de saumon fumé tendre, offrant un goût authentique du patrimoine culinaire écossais.
Commodités
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Takeout
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Television
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Mastercard
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Gluten Free Options
