Téléphone: +441436674080,+441436675000
Adresse: 82 West Clyde Street, Argyll Bute, United Kingdom
Ville: Argyll Bute
Menu Plats: 12
Avis: 2553
Site Web: http://www.therubyhelensburgh.com/
"Decided on drive and dinner with my elderly Mother and opted for Helensburgh and The Ruby having been there in the past (last time about 2 years ago certainly) and found it to be excellent then. Not the case this time. Arrived just before opening and stood with a little family of 3 waiting to get in. Door opened at 5pm and we were, at that point, the only 2 occupied tables in the restaurant. We were told the window seat we took would need to be back for 7pm as it was reserved, not a problem. Orders taken just after 5pm for 1 starter, 2 mains with rice, drinks of 1 latte and 1 soda water with blackcurrant. The drinks came within minutes as did the prawn cocktail starter. Prawn cocktail was generous portion but had no flavour whole thing was watery. This was cleared from table about 5.15. Sitting at a table with no food about 5.30 a waitress asked us would we like to order anything else? Reply being we’d just like our mains please. By 5.45 still no food and other diners tucking into their main courses despite arriving after us. My Mum still hadn’t eaten a thing as she was ordering a main and planning a dessert . By 5.50 I decided to ask where food was and if it wasn’t ready we were paying for the drinks and one starter and leaving. I approached a waitress and was told the food “wouldn’t be long now” .. remember we’d to vacate table by 7pm. I honestly don’t think the order for our mains had been passed to kitchen until I asked. I returned to table and my Mum and me decided to pay for what we’d had and go so asked waitress for bill as we’d waited 55 minutes by then with no signs of the food. Before leaving I went to the bar area and asked to speak to the manager. Eventually the manager came over. I voiced my concerns about the time we’d waited and was met with complete disinterest and excuses.. “the restaurant is busy” (it was 50% full at this point) , if they struggle to cope at 50% I dread to think how they manage when it’s full. Then she said “the majority of people don’t complain” .. not really a great selling point is that ??? Apparently the lady was the owner and couldn’t have been less interested in the valid point I was making. We sat almost an hour with my mother having no food . Bad enough but the level of apathy and disinterest was surprising for what was once a gem of a restaurant (I believe it’s changed hands since my last visit) Certainly won’t be going back and I’d advise others to spend their time and money on a different restaurant in Helensburgh deserving of both of those and custom welcomed and appreciated"
Menu complet - 12 options
Tous les prix sont des estimations sur Menu.
Plats De Poisson
Fruits De Mer
Indien
Entrées
Riz Frit
Plats De Poulet
Plats De Riz
Soupes
Thomas
Whenever I dine at The Ruby, I always have a great experience.
Adresse
Avis
T
We ate here today and got a fine vegan dish! The staff was really warmhearted and friendly.
Grant
Great views and lovely atmosphere. Food was quite good, service was efficient, we will be back.
Oli
Superb Chinese takeaway. Ordered an waited at restaurant, great friendly service. Good menu. Only add to wait 10-15mins. An the food was superb, so much flavour. Voir le carte
Nan
Booked table easily, welcomed by friendly staff who were very attentive to my friends and myself. Food was served piping hot and good portions too. Overall I'd go back there as we had a very enjoyable experience.
Billy
Visited restaurant at 1.10 for lunch menu to be told it closes at 2. Asked what would happen if not fed by 2 would we be asked to leave? Yes we were told we close at 2 . So why don’t you advertise a time for last orders??? Very disappointed
william
The owners and staff are very friendly. The food is of a very high standard. Its a delight to dine there. the attention to detail and the quick response to anything you want will simply blow you away We were a party of nine and the speed of all courses that were served was phenomenal. A truly wonderful night. Voir le carte
JakeyGlasgow
Went for a birthday lunch. The food was lovely, hot and good value. However, two of the party are intolerant to onions so asked for the dishes to be served without. This was not accommodated. Had to ask for water and salt and pepper a few times and eventually had to go and source ourself. The restaurant was very busy and seemed understaffed. Was rushed to pay our bill. Would maybe order takeaway but unlikely to return to dine in.
Heather
My sister-in-law and I ordered Chinese takeout and I drove to the town to pick it up. The interior of the restaurant is impressive, very clean and unique. There was a small issue with the card machine when paying, but the lady I was dealing with resolved it quickly and was very apologetic. She even gave us some extra prawn crackers as a gesture of apology. The food was delicious. I ordered the sweet and sour scallops, which were amazing and a unique item on the menu that I had never seen before. I also had the sweet corn soup. My baby niece tried a scallop and loved it, and she devoured the sweet corn soup. We will definitely be returning to this restaurant.
katy
Decided on drive and dinner with my elderly Mother and opted for Helensburgh and The Ruby having been there in the past (last time about 2 years ago certainly) and found it to be excellent then. Not the case this time. Arrived just before opening and stood with a little family of 3 waiting to get in. Door opened at 5pm and we were, at that point, the only 2 occupied tables in the restaurant. We were told the window seat we took would need to be back for 7pm as it was reserved, not a problem. Orders taken just after 5pm for 1 starter, 2 mains with rice, drinks of 1 latte and 1 soda water with blackcurrant. The drinks came within minutes as did the prawn cocktail starter. Prawn cocktail was ge... Voir le carte
Argyll Bute
Argyll et Bute, connu pour son littoral sauvage et ses sites historiques, offre une cuisine écossaise traditionnelle comme le haggis, les fruits de mer et des spécialités locales telles que la saucisse fumée d'Argyll et le gibier.
Catégories
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Food Régalez-vous avec notre sélection variée de plats, offrant un mélange de classiques et de créations innovantes. Chaque élément est préparé avec les ingrédients les plus frais pour ravir vos papilles et vous offrir une expérience culinaire mémorable.
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Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée ! Voir le carte
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
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Scottish Découvrez les saveurs riches et copieuses de l'Écosse avec des plats traditionnels tels que le haggis, les navets et les pommes de terre, accompagnés de tourtes savoureuses et de saumon fumé tendre, offrant un goût authentique du patrimoine culinaire écossais.
Commodités
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Takeout
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Television
- Carte
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Mastercard
- Menu
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Gluten Free Options
