Téléphone: +441495763752
Adresse: Sebastopol, NP4 5DR, Torfaen, United Kingdom
Ville: Torfaen
Menu Plats: 13
Avis: 3282
Site Web: http://www.theopenhearth.wales/
"My husband booked the Open Hearth so we could go out as a family for my birthday. It had been a lovely sunny day so we did anticipate that the place would be busy. However, as we had booked the table they knew we were coming so we assumed that that would be sufficient with regards to the service etc. On arrival, we were greeted and shown to our table. The gentleman then proceeded to fire off a load of things on the menu that we couldn 't have as they had run out of ingredients. We put that to one side and ordered our food. We waited a little while for our food but as the bar area was so busy we just put it down to that. In the end, it was the kitchen staff who ended up bringing our food out. The food was ok, just basic 'pub grub '. My husband 's steak was supposed to be cooked medium but it ended up coming out well done. The staff were so busy, there was no one really to approach about this and he didn 't want everyone else 's food to go cold so he ate it. After finishing our food one of the girls from behind the bar cleared our plates away and asked if we wanted dessert. We said yes and waited for her to bring the menu. It never arrived. Eventually the same girl came back and asked again if we wanted desserts and again we said yes. We were given the menu and waited to order. Again, no sign of anyone so I went looking for someone to order our desserts. I noticed on the specials board that they were doing a dessert with strawberry ice cream so I asked if I could just have a dish of strawberry ice cream for my little boy. They checked with the kitchen and apparently we couldn 't have that, we could only have whippy ice cream! Desserts finally ordered and we waited. My husband and son had their desserts brought to them and we waited for my dessert. We waited and waited and waited..........After my husband and son had finished their dessert we were then informed by the gentleman behind the bar that they couldn 't bring my dessert as they were serving food to other tables! I was shocked. Surely, you should finish serving one table before proceeding to the next. By the time my dessert arrived we were just ready to go home. I explained that I didn 't want my dessert as it had arrived too late. The girl who brought it did apologise but it was too late. I sent it back and asked for the bill. There wasn 't ever an offer off taking any money off the dessert as it had arrived so late. They were obviously happy just to scrape it in the bin rather than try to make amends. We paid the bill and left. I have noticed on a previous review that someone has said the same thing about the service and the response from the Open Hearth was that they prioritise their booked tables over their walk ins. However, that certainly was not the case for us. We booked the table over a week before we turned up and we arrived in good time yet they prioritised other food over completing our order. Surely it is basic practise to complete one order before proceeding to the next. Unfortunately, the whole experience was not enjoyable and we all came away very disappointed. We will note be returning again nor will we be recommending it."
Menu complet - 13 options
Tous les prix sont des estimations sur Menu.
Dessert
Poulet
Plats Principaux
Lasagne
Lasagne : Pâtes feuilletées au bœuf, sauce tomate, ricotta et fromage fondant, cuites au four à la perfection dorée.
Pain
Baguettes
Baguette croustillante, parfaite pour accompagner fromages et charcuteries.
Sucres & Desserts
Plats De Poulet
Snacks De Pizza
Desserts
Gâteau Au Chocolat
Gâteau au chocolat riche et moelleux, garni d'un glaçage crémeux au chocolat.
Au Four*
Entrées Non-Végétariennes
Entrées
joygI4509PV
Another evening at this place as its a favourite place to go. No disappointments, all good once again, thankyou to all the staff always efficient and polite.
Adresse
Avis
DominicC320
Thank you so much for turning the ice cream machine back on. The food was stunning and the service amazing !me and the bestie ate loving the music and vibes on a Tuesday evening .
Michael
Stopped here after a stroll up the cancel, kids had cooked dinner and I had the Chicken stuffing baguette that comes with roast potatoes, Yorkshire pudding and gravy. Cant fault the food, was delicious, portion size was great and service fine. Top notch, and we will be back.
Gail
Lovely little find on a warm spring day! Food was lovely and fast, pleasant service.. So nice to eat outdoors next to the canal and watch the world go by... plenty of outdoor seating for food or just drinks, plenty of parking, children's play area near some of the seating, other seating further away and closer to the canal... what more could you want... Voir le carte
Passenger09187743357
Had a fabulous day out this Easter weekend at The Hearth, great location right on the canal with plenty of room inside and out. Lots of kid friendly space outside where you can have a beer or a snack or a full on meal and keep.an eye on them. The staff are always very friendly, the food is always topnotch and definitely one of my favourite places to visit.
802davidu
Fantastic food and welcoming staff! Great location just off the tow path so it was a perfect mid cycle shop. I had booked a table for Saturday lunch with my wife and 1 year old and I was pleased we had as they were good and busy! Food was brilliant, plentiful and clearly home cooked and the staff made us feel really welcome with the baby. Would 100% recommend and can’t wait to come back!
James
Really nice atmosphere in this pub, on a nice day it’s lovely to sit outside on the canal and they sometimes have live bands. Tonight, 9 of us came for a meal and a few drinks, opened a tab straight away, no problem being seated and was a chilled atmosphere. staff were so helpful and friendly, couldn’t be more helpful if they tried. Food was great and came quite quickly considering there was 9 of us! Wasn’t too expensive either, very happy! Voir le carte
117cerysr
Had high hopes based on previous reviews but these were unfortunately not met. We each had the Sunday roast (beef, lamb and chicken) and it was definitely quantity over quality. No one from our table could honestly rate the food, it was edible but nothing more. We each tried the desserts too, these were slightly better but the Whippy ice cream was watery and flavourless. The staff were nice but the facilities such as rest rooms are dated and shabby. Probably fine if you’re dropping in for a drink as you’re walking along the canal but definitely wouldn’t consider it a restaurant.
Lauren
We had our wedding reception here. Kirsty was fantastic, she met with us 3times before the big day to make sure menus were all correct and everything was ready. She kept us up to date via text and was always at the end of the phone if we needed anything. On the day Gemma looked after us, she was AMAZING! Nothing too much trouble and all of our guests commented on how fab she was. The food came out table by table and was piping hot. Serving 50 people is not an easy task, but all the staff were friendly and regularly checked in to make sure we had condiments etc. The food was absolutely delicious!!! Empty plates all around!! We can't thank the wonderful staff enough for making our wedding day...
leewaled
My husband booked the Open Hearth so we could go out as a family for my birthday. It had been a lovely sunny day so we did anticipate that the place would be busy. However, as we had booked the table they knew we were coming so we assumed that that would be sufficient with regards to the service etc. On arrival, we were greeted and shown to our table. The gentleman then proceeded to fire off a load of things on the menu that we couldn 't have as they had run out of ingredients. We put that to one side and ordered our food. We waited a little while for our food but as the bar area was so busy we just put it down to that. In the end, it was the kitchen staff who ended up bringing our food out.... Voir le carte
Catégories
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Pub Profitez d'une ambiance animée avec nos classiques du pub. Des burgers copieux et du fish and chips aux tartes savoureuses et aux bières artisanales, notre menu promet une expérience conviviale idéale pour se détendre entre amis.
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire. Voir le carte
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Brunch Un délicieux mélange de plats de petit-déjeuner et déjeuner avec des classiques et des touches créatives. Dégustez des options salées comme les œufs bénédictine ou optez pour des douceurs comme des pancakes moelleux et des fruits frais.
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
Commodités
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Wifi
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Seating
- Carte
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Takeout
- Menu
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Delivery
