Téléphone: +441189403332
Adresse: 7 Station Road Lower Shiplake Henley-On-Thames, Oxfordshire RG9 3NY, South Oxfordshire, United Kingdom
Ville: South Oxfordshire
Menu Plats: 20
Avis: 5777
Site Web: http://www.thebaskerville.com/
"The food and coffee were very good. We were out with friends that we have known for 40+ years. We knew we would have a good evening. How could it go so wrong?Service. Customer Service does anyone remember what this was? We had a table booked for 7pm. It was reserved. So far, so good. The menu was limited but we knew the pub had changed hands and was being upgraded. No problem. We were not given a wine list. We ordered house wine and beer. After ordering the food appeared in a timely fashion. They served three of us and then asked if there was anything else we needed. The fourth guest said she would like her meal, please. The waitress visited the kitchen and returned saying the Chef had forgotten to cook her meal but he would treat it as a priority. It didn’t take that long but could have been handled more tactfully. At 9:06 we were asked if we had finished and would like to pay. We had only just ordered coffee from another of the six or so waiters, chatting behind the bar we’d had to go to the bar to order more wine. This despite the fact that there were only two other tables occupied. The coffee arrived and soon after we paid the bill (adding a tip despite the lack of service). We lingered for a while as we hadn’t seen one another for several months. The other diners left and about 9:25 the lights were dimmed. There were several other customers still drinking. We realised we were expected to leave and, still in relatively good humour left the pub restaurant. We were saying our goodbyes when a young waiter raced out of the door and rudely, in a loud voice, asked if we had paid! We said that we had. He then told us to wait while he went in to check! I think at that point I had really had enough and explained how offended I was to be asked in the first place but then not to be believed was totally disrespectful. I had not been to the establishment for several years and certainly will not be repeating the experience."
Tous les prix sont des estimations sur Menu.