Téléphone: +441446771682
Adresse: 70 Eastgate, CF71 7NA, The Vale of Glamorgan, United Kingdom
Ville: The Vale of Glamorgan
Menu Plats: 27
Avis: 3115
Site Web: http://myshampan.co.uk
"Booked from room for a wedding function sometime in advance. On our bookings they had asked if we wanted balloons and all that sort of stuff so they knew it was a special function. On arrival ten minutes early and what was meant to be their opening time they had allowed other people to sit and start eating in the area we reserved. They checked the reservation book and found us in it with the room marked as reserved. The best they could do was to split the room so the guests were not seated together. They jammed the tables around. All they needed to do was move the people between courses and explain their mistake. But no make us wait 20 minutes for them to jimmy us around these other people whilst we waiting in the cold outside. How embarrassing Considering we've been loyal customers for donkeys years. We've put up with at times awful food, even more awful service recently they had been back to their good old selves. However the manager/owner wasn't there and they messed up our big day. We had to go and book a large table elsewhere which thankfully saved the day. The other restrauant had a function room which we could have booked instead if shampoo didn't want the work. Utterly disappointing"
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