Sandringham Visitor Centre

Dogs not allowed, well not unusual, but you can’t order to eat outside. Which was a shame as the menu looked very attractive.. All was not lost as the takeaway cafe is next door, though with different choices..

We have visited Sandringham many times and we arrived after midday and were looking forward to having lunch there. We had our dog with us and we were pleased to see they had a dog-friendly area in the restaurant. We were shown to a table and then told we could not order hot food, only drinks and cakes We ordered tea and while we were waiting for our tea (that wasn 't the best we have tasted) we noticed meals being served to the other parts of the restaurants. Our experience of our visit was very disappointing.

Overall, this restaurant experience was very disappointing. The hostess was too preoccupied to seat us promptly and they didn't have any high chairs available for our young grandson. The quality of the food was subpar, with tasteless cheese scones and bland pea and mint soup. The service was also lacking, with waitstaff ignoring basic health and safety practices. Children did not feel welcome in the restaurant, while a table with a dog received special treatment. The high prices for the poor quality of food make this place not worth returning to. Customer service was also an issue, with minimal efforts to address our concerns.

In 2024, it will be hard to come across a restaurant with such poor service like the one we experienced. After being asked to wait for 15 minutes for a table, the staff informed us that there were no tables available, despite letting others in while we waited. When I pointed out this inconsistency, a table miraculously appeared (not surprising since the restaurant was only one-third full). The staff were extremely rude throughout our interaction and, once seated, told us we would have to wait another 20 minutes before someone would take our order. Waiting 40 minutes for a club sandwich in an almost empty restaurant, where we were treated with disdain and disgust, was not the experience we ex...

Second time we have been first time was slow on service but food was ok not brilliant but not the worst breakfast we have had, this morning however was not good we waited over 40 minutes for our food for it to come out. The Sandringham breakfast I had was horrible my wife’s was ok and my kids were passable. The young staff were more interested in socialising and helping them selfs to cake than taking table orders, everyone in the restaurant was moaning to each other about the more than poor service perhaps you should have someone managing the restaurant that gives attention to the lack of service. I used to look after all the refrigeration and kitchen equipment a few years back so now how go...

We have used Sandringham, as meeting point for our family, if we haven’t seen them in a while. We have came here a lot since we first ever came here, which was in 2021. On-site, there is a car park (very expensive), a woods to walk your dogs, a park, lots of green space, a cafe and a shop. There is also Sandringham Castle, just over the road to, and toilets at the cafe. Most of our family has dogs, so its good that there are walking trails within the woods, where you can walk or bike or scooter. The cafe is ok, we normally sit outside, as it’s better for us with dogs, but they do have an undercover area as well for when it rains which is good. The food itself, is very expensive, and the drin...

My experience at this restaurant was not great. I have been here before for breakfast, but this time I wanted to have a light lunch. We had to wait for about five minutes to be seated and were informed of the items that were not available on the menu. Unfortunately, it seemed like this was a common occurrence as we were never able to order everything we wanted here. After finally deciding on our choices, we waited for someone to take our order, which ended up taking about twenty minutes. When I tried to get the attention of a waitress, who I assumed to be the manager, I was met with rudeness as she abruptly told me there were three tables ahead of us. After waiting for over thirty minutes, w...

We made bookings afternoon to have afternoon tea in the Sandringham restaurant followed by a visit to the Luminate Christmas lights. We were staying in the region, and as Sandringham is a beautiful location, it was an ideal way to celebrate our weddings anniversary. The afternoon tea was a disappointment which was such a shame. We have had afternoon tea at Highgrove on two previous occasions, both of which were wonderful experiences, so we were really looking forward to visiting Sandringham and expected tea to be as good as those enjoyed at Highgrove or better. Sadly, it fell short by a long way. The sandwiches were okay, the fillings not exciting, we were expecting smoked salmon, always a f...

We decided to pop in for tea and cake, as we hadn't visited here since it had been refurbished. Sadly we have to agree others comments regarding customer service, and will not be returning any time soon. Upon arriving there were a few people in front of us waiting to be seated, which was fine. However, when we reached the front of the queue a member of staff completely ignored us, spoke to the group of 6 behind us who were booked for an afternoon tea and proceeded to seat them instead. When we were eventually seated we were shown to the nearest table possible, no offer to sit by the window, despite the restaurant only having about 20 customers, and there we sat and waited. After 10 minutes,...