Téléphone: +442882247244,+442882247344
Adresse: Kelvin Rd, BT78 1LD, Omagh, United Kingdom
Ville: Omagh
Menu Plats: 15
Avis: 2159
Site Web: https://www.rexyjacks.com/
"Got a takeaway from Rexy Jacks restaurant in Omagh on 15th October 2022. As soon as I returned home and tasted the kids chicken burger meal, I immediately spat it out as chicken was inedible and definitely unfit for human consumption. My daughter had the Wolfgang burger which had a number of different meats. She did not seem to notice anything that was inedible., The following morning, I contacted Chloe the manager at Omagh restaurant and advised of the uneaten kids meal and that the chicken was off. She immediately was defensive in stipulating that food standards are stringent and that the chicken could not be off. I diplomatically pointed out that irrespective of her dismissive claims that the fact remained there was an uneaten meal that I had agreed to bring to her and that she would refund for the uneaten meal. It was at this stage that she informed me that if the chicken was off then there was chicken in the Wolfgang burger. I immediately ended conversation to phone my daughter and the nightmare unfolded whereby my daughter had already been in contact with out of hours and was treated for suspected food poisoning . She was violently ill throughout the night. Given that the chicken was inedible and seemingly off in the kids meal, one can logically deduce that it was the chicken in my daughters burger from this resturant that made her ill. I immediately informed Chloe at Rexy Jacks who passed on her area managers details. A rather elusive chap called Liam who failed to respond to any correspondence. The samples came back eventually not showing signs of food poisoning however advised that it was most likely out of her system within 24 hrs of being violently ill and it’s unfortunate and somewhat difficult to prove food poisoning As a loyal customer who has dined on several occasions historically without issues, I had reached out again to Chloe and assistant manager Emma to try and resolve the issue and give them a chance to act in goodwill to refund the money paid for uneaten meals and another meal that seemingly made my daughter violently ill. I explained that given suspected food poisoning and uneaten meals, it may have breached food safety standards and therefore legally or as a gesture of good faith as a loyal customer request a refund rather than progress matters further for compensation due to personal injury. I strongly believe that given the nature of the complaint and uneaten food, at the very least should be entitled to a a refund after suffering from suspected food poisoning. The Consumer Rights Act states that food should have been produced with reasonable skill and care, be of satisfactory quality and fit for purpose. This clearly was not the case and if we had dined in rather than a takeaway costing almost £50, we would not have been charged for the uneaten meals. The attitude of all the managerial staff is one of avoidance. Unprofessional in saying that they will speak to other managerial staff snd Will call back within a day to no avail. It’s bad enough that this has happened but it’s your attitude in refusing to refund for uneaten meals. Since this incident, I have realised from looking at other reviews that I am not alone in my disappointment in inexperienced managerial staff who take a stance that if there is an allegation of suspected food poisoning they will not make any effort to engage or resolve the situation. Appalling customer service. STAY CLEAR."
Menu complet - 15 options
Tous les prix sont des estimations sur Menu.
Dessert
Plats Principaux
Lasagne
Lasagne : Pâtes feuilletées au bœuf, sauce tomate, ricotta et fromage fondant, cuites au four à la perfection dorée.
Salades
Salade Du Jardin
Salade croquante avec laitue, tomates, concombres, et carottes, servie avec une vinaigrette légère.
Ailes De Poulet
Plats Aux Œufs
Omelette
Omelette délicieusement moelleuse avec des œufs frais, garnie de fines herbes et fromage fondant.
Cuisine Mexicano-Américaine
Empanadas
Chaussons croustillants fourrés d'un mélange savoureux de viande, épices et légumes.
Sucres & Desserts
Wings And Sides
Poulet
Desserts
Gâteau Au Chocolat
Gâteau au chocolat riche et moelleux, garni d'un glaçage crémeux au chocolat.
Plats De Bœuf
nuala
Amazing as always, food here is devine and any time we pass through Omagh we have to stop. Burgers are unreal.. without s doubt we will be back. Definitely recommend. Staff are also brilliant, so friendly and attentive.
Adresse
Avis
Harold
After reading so many negative reviews we had thought of going elsewhere. So glad we didn't ! I can't understand why so many complain about the restaurant as our meal was faultless. The service was excellent and friendly. All in all, a super evening out !!
jonny
We had a party of 22 people and I must say it was an outstanding experience. The food was all served simultaneously and was absolutely delicious. The servers were exceptional. We will definitely be returning for our next group gathering. If possible, I would give this restaurant 10 stars.
WeddingShowAroundGal
The breakfast menu at this restaurant is excellent, and it was quite busy on a Sunday morning - seems like everyone in Omagh had the same idea. My group ordered a variety of dishes from the breakfast menu, and we were impressed by the generous portions and delicious food. I have visited this place a few times recently and have always enjoyed my experience. Voir le carte
546deirdrec
Had a meal this afternoon with partner, partner had a chicken burger which was inedible chicken was tough and chewy didn’t taste like chicken, batter on chicken was very greasy. Staff were friendly however never asked how our meal was despite food left on plate. We waited a good while for someone to come to table to collect our bill nobody came so had to get up and pay on way out. Not a good first time there.
Beth1480
I have been to Rexys lots of times over the years. Overall I love going, the breakfasts are my favourite, but I love the sizzling plates too. My kids always eat their dinners here. On occasion it’s busy and then the waiting staff obviously take longer, but most often and especially recently when I’ve gone it’s been quick and friendly. It’s on the expensive side but no more so than similar diner style restaurants I have been to.
Lorraine
Decided to go here as my husband had eaten here a few weeks earlier and said it was lovely, so we order the same as he had the last time chicken in a light kentucky batter. Very disappointed chicken was over cooked eatable but not enjoyable. A bit pricey for the quality.Also shock when we were told it was £2.99 for 1/2 tin of coke. Think we will give it a miss the next time. Our server very very nice and they did offer to replace the meal and when we said no they offered a free desert or drink which we also declined. Voir le carte
chelle29
We had lunch here on 23/08/22. I had been raving to my partner about how great this place was based on past experiences a few years ago when it first opened. Unfortunately, the two burgers we ordered had no sauce, the meat patty was very dry and lacked seasoning, and the "taco chips" were barely topped with anything. I had to ask the waitress twice for more napkins, and £3.95 for a coke is just too expensive. I used to recommend this place to others, but now I feel ashamed to have done so. We were not the only ones disappointed, as a table behind us also returned their food. I am truly disappointed and upset about this experience.
Leonaeve7
Me and my family want to rexy Jack's recently and it was very disappointing. I got the bbq ribs which we just okay, they were only lukewarm. My mother and father both got a three course meal which was supposed to come with a free drink. I only got the one course so I eat it when they eat their starters. We waited about an hour until a waitress came and told us that they ran out of potatoes on a Sunday which shouldn't have happened. My pedants had to pick a different side to eat with their meals. When the food eventually came most of it was cold and tasteless. My mum had ordered a sex on the beach before we got our starters. Near the end of the main course, we had to call the waitress over to...
josephinemccrory
Got a takeaway from Rexy Jacks restaurant in Omagh on 15th October 2022. As soon as I returned home and tasted the kids chicken burger meal, I immediately spat it out as chicken was inedible and definitely unfit for human consumption. My daughter had the Wolfgang burger which had a number of different meats. She did not seem to notice anything that was inedible., The following morning, I contacted Chloe the manager at Omagh restaurant and advised of the uneaten kids meal and that the chicken was off. She immediately was defensive in stipulating that food standards are stringent and that the chicken could not be off. I diplomatically pointed out that irrespective of her dismissive claims that... Voir le carte
Catégories
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Sushi Délectez-vous de notre sélection exquise de sushis, composée d'ingrédients frais, de rouleaux élaborés avec expertise, et de nigiri traditionnels. Chaque bouchée offre un mélange harmonieux de saveurs, promettant un véritable goût du Japon.
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Mexican Des saveurs mexicaines authentiques vous attendent avec des fajitas grésillantes, des tacos savoureux, des enchiladas piquantes et du guacamole frais, le tout préparé avec des épices riches et traditionnelles et servi avec des accompagnements vibrants. Profitez d'une fiesta dans votre assiette ! Voir le carte
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Chicken Succulents et savoureux, nos plats de poulet sont élaborés avec de la viande tendre, des assaisonnements savoureux et diverses inspirations culinaires. Profitez d'une délicieuse variété qui saura satisfaire tous les palais.
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Burgers Des burgers juteux et savoureux confectionnés avec des ingrédients de qualité supérieure, allant du bœuf classique aux options végétariennes uniques, tous servis avec des garnitures fraîches et un choix de frites taillées à la main ou d'une salade croquante.
Commodités
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Wifi
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Seating
- Carte
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Takeout
- Menu
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Barbecue
