"A group of eight of us had a reservation at Bellini on Saturday evening. While we eventually enjoyed tasty food, the staff and customer service were lacking. We were seated at the back of the restaurant and then ignored. We waited nearly an hour with no service at all—none of the waitresses approached us to offer menus or take our drink orders. We had to ask for assistance and noticed that tables seated after us were already served. The waitresses seemed more focused on clearing tables than serving us. When we complained, we were offered a complimentary drink as a solution. All we desired was proper service, which we believe is not too much to ask for in a restaurant. The manager, who also serves as the chef, was unavailable. After voicing our dissatisfaction again, we were told to leave if we were not happy, which we found to be shocking customer service. Eventually, a waitress took our order, but we had to wait an additional 20 minutes for half of our group to receive their drinks and another 10 minutes for the rest, as the waitress was chatting at the bar. There was no supervision and the staff seemed disorganized. Overall, we were disappointed with our experience and believe the staff need training on their roles."
