Téléphone: +442085360335,+442085348173,+447903350020,+4420855
Adresse: The Loft, Mezzanine Level The Gallery, E20 1ES, Newham, United Kingdom
Ville: Newham
Menu Plats: 11
Avis: 3962
Site Web: https://uk.westfield.com
"I have really enjoyed visits to Wagamama over the years because of their friendly staff, quick service and decent food, but this experience at the Stratford branch has completely put me off ever returning. It was the most disappointing and frustrating experience I have had by far. No one came to take our order we had to get the attention of one of the waiters to do so, which proved difficult despite the Stratford branch having a very large number of staff (none of whom seem to want to do their job). It was another long wait before 1 dish arrived (almost half an hour). Then, it was another long wait with no drink or food coming out. We had to flag down one of the waiters to ask what was going on and if they could check on our order. Eventually, the drinks came and the remainder of the dishes, but when they arrived, they had got the order wrong and given us an extra starter. When we told them the order was wrong, the waitress said we could have it on the house. The food arrived lukewarm. Wagamama staff always talk about how all food is cooked fresh to order and each dish is brought out as soon as it’s ready, but it seemed like these dishes had been sitting on the side for a while. The standard of food at this Wagamama is worse than a lot of other branches I’ve been to, so I would avoid this one at all costs. When it came to paying the bill, we tried doing it using the QR code system, but the bill was wrong as they had charged us for the extra starter (which was supposed to be on the house). We had to ask a waiter to amend the bill. He went to the computer to make the change and said it had been amended. However when we checked again, there was no change. As we could not get the attention of another waiter, we had to go up to them at the till point to explain the situation again. The staff didn’t seem to be interested in serving their customers it was almost as if customers were a nuisance to them. There was also only 1 girl at the bar making up the drinks orders and doing so very slowly. On top of all of this, this branch seems to do a lot of business through online food delivery apps there was a constant stream of delivery drivers walking through the restaurant and standing around and hanging out next to the kitchen, scrolling on their phones which really spoils the ambience. The size of the kitchen and the number of chefs is too small to have all these takeaway orders being made as well as serving a full restaurant. The quality of the food and the service suffers terribly. I hope Wagamama management take note of this and work on a solution."
Menu complet - 11 options
Tous les prix sont des estimations sur Menu.
Dessert
Crêpes
Crêpes fines et légères, garnies de fruits frais et d'une touche de sauce au chocolat, servies avec une boule de glace à la vanille.
Nouilles
Ramen
Soupe de nouilles japonaises savoureuses avec bouillon riche, porc tendre, œuf mollet, et légumes croquants.
Asiatique
Plats Principaux
Accompagnements
Indien
Plats De Poisson
Salades
Sandwichs
Ged
We were down in London for a few days and ordered a Deliveroo to our apartment. The food was hot and delicious, perfect end to a tiring day travelling.
Adresse
Avis
stuart
Having been to this restaurant many times, horrified to be served a RAW chicken and prawn Pad Thai.... kindly offered an alternative but just ruined our lunch
dj-daxadvisor
we had a great time, the food was fresh and tasty and after many years of visiting, this particular venue did not disappoint only slight niggle was that it was too hot inside, but we sat close to the entrance and that seemed to help a breeze waft in : super, helpful friendly service
Carleen
Very nice food and welcoming staff. We were greeted politely and directed to our table very quickly. Orders were taken rather rapidly and food was awesome. We had Chicken Ramen and Salmon Salad and crispy butterfly prawns as well as mini duck wraps. Green tea is free Service was rapid despite the restaurant being full. Voir le carte
495sharonn
Horrendous from start to finish I have no words to describe my awful experience awful horrendous service not attentive ignoring us no cutlery bad food got bill wrong rude staff swearing got our bill wrong several times Manager undermining staff we were so shocked this was the worse service we received in our entire lives
amandasY2868CR
We like the food at Wagamama's so stopped here for a quick lunch pre-cinema. Food was fine but some of the staff were surly, uninterested and rude. We had to ask 3 times for a top up of tap water and at times it felt as though we were at a Karen's Diner (where the staff are deliberately rude). They had a real attitude and anything we asked for seemed like too much trouble. Will return to Wagamama's but not this branch!
G8889OQelizabeths
Visiting daughter and partner in London after several months due to having major surgery. Came to Wagamamas in Westfield for a special lunch. What an appalling experience we had. Got seated in a corner and left for 20 minutes and had to go and ask a member of staff to take both our food and drink order. Then another wait before our drinks arrived and eventually our food. After finishing the meal we had another long wait of around 15 minutes before daughter went and asked a waitress for our bill as we had a train to catch. Bill eventually came and I checked it. The waitress had the cheek to ask if I wanted to leave a tip!! I politely declined and told her why. Non plused she replied Oh sorry... Voir le carte
ExtremeDaddy
This was the second time in two years I visited Wagamama at Westfield, Stratford. This was to celebrate my son 's passing his A-Levels. My son wanted to go to Wagamama. The restaurant does not give you a family experience. Each group member ends up waiting 10 minutes at least a part waiting for their food. How is this a family or group experience if you cannot eat together and enjoy the food at the same time? You get a feeling of awkwardness, eating slowly as you are conscious other people on your table are also hungry and waiting for their food. Last time I visited Wagamama, they completely forgot about my younger son 's order. I did not eat as I was waiting for him and my food went cold. W...
34yash
I went to this place for dinner couple of days ago. We were seated almost immediately at table 1411 but it took almost 20 minutes and a few nudges before the waitress turned up to take our order. She looked quite uninterested in what we wanted to order and in fact got the simplest drink order of regular Asahi bottles wrong. We received 2 large bottles which we returned and then the no Asahi beer arrived at all. The food items came a lot more randomly than they usually do at Wagamama and after a long long wait. The waitress never bothered to check on us to see if we have received anything. The chicken katsu salad which I had ordered looked like a dish someone has prepared just before finishin...
abbie46613
I have really enjoyed visits to Wagamama over the years because of their friendly staff, quick service and decent food, but this experience at the Stratford branch has completely put me off ever returning. It was the most disappointing and frustrating experience I have had by far. No one came to take our order we had to get the attention of one of the waiters to do so, which proved difficult despite the Stratford branch having a very large number of staff (none of whom seem to want to do their job). It was another long wait before 1 dish arrived (almost half an hour). Then, it was another long wait with no drink or food coming out. We had to flag down one of the waiters to ask what was going... Voir le carte
Catégories
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Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy.
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Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée ! Voir le carte
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Asiatic
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Fast Food Savourez une variété de plats rapides et délicieux parfaits pour manger sur le pouce. Des burgers juteux et des frites croustillantes aux boissons rafraîchissantes, notre menu de fast-food satisfait vos envies avec un service rapide et des saveurs irrésistibles.
Commodités
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Takeout
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Seating
- Carte
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Vegan Options
- Menu
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Serves Alcohol
