Téléphone: +441634864430
Adresse: 135 Walderslade Road, Medway, United Kingdom, ME5 0NB
Ville: Medway
Menu Plats: 5
Avis: 7608
"We were very disappointed yesterday evening. Now we have been coming here for years from young children, as we grew up in weedswood. And we know the owner Toni and have done for many years and we have never ever had any issues here in the past. The food is usually outstanding, staff are generally polite but yesterday evening we made a booking for a family meal. We came in to be standing at the door for over 10 minutes waiting for someone to approach us and sit us at our table, the staff acknowledged us several times but still made no effort to come over to us which resulted in us going over to the bar to find out where are table was. As soon as we walked in the pub, everyone just stared over at us like we were inhuman and I genuinely feel it was because my husband is foreign. We were receiving vile looks. We then ordered our food and drinks that came to £65. And when the food arrived we was so disappointed. We ordered a meal from the menu that didn’t state it had cinnamon on top on the menu, it was chicken and the chef had literally just threw cinnamon powder on top it was absolutely disgusting. We then asked if we could have the same again without the cinnamon due to an allergic reaction. Which when we ordered at the bar we was not asked if there is any allergies anyway, but even if we were it was not stated on the menu so how can we be aware. The manager on that shift then came over looked at us like absolute filth. And said we can’t do you that again you can have something from the pub classics which are £8 now we had just paid nearly £15 for the meal. So we refused, and he said that we should of logged onto the app and looked for allergic reactions before ordering never ever have I experienced such bad customer service and another lady in the pub witnessed all of this and came over to us and acted said good on you as she noticed the way we were treated. In the end my husband asked for a burger and chips and was up all night throwing it up anyway. My sister whom also asked for steak medium it was raw inside. Now we own 3 businesses which to one is a restaurant and never ever would we treat any customer in this way. Genuinely if someone isn’t happy with their food it gets replaced. Not every excuse made. We also added on our booking we needed one high chair that we never got The manager then went back over the bar complaining and speaking very high to the other staff looking over at our table which is very unprofessional and made us feel very uncomfortable at this point. The management is very very poor and so is the staff here now and it’s such a shame as I used to love this pub. And they used to be very respectful and welcoming. And in regards to the chef he clearly doesn’t know how to cook. So I am not happy at all with our experience. And I will be reporting to trading standards."
Menu complet - 5 options
Tous les prix sont des estimations sur Menu.
Pete
Great pub friendly great food, lovely staff a real heart of the community pub. Highly recommend
Adresse
Avis
Patrick
Very friendly staff quick service manager dealt with my query promptly and efficiently been a regular for years now and no complaints
Joanne
Lovely friendly pub, great staff and atmosphere, good food and large drink selection at good prices.Management fantastic well worth a visit or two!
ie
Great place to socialise. Tony and lorraine are nice and friendly and welcoming.. They Don't have any trouble or rif raff in the pub. Missing pub being open. Can't wait to go back in xx Voir le carte
Katie
Online says it opens at 11am everyday which it doesn’t. Got there a few mins before 11 was stood waiting until 11:45 and the doors still weren’t open so left. If I do get a fine I’ll be taking it straight down there as I couldn’t even get in to register absolute joke
liam862010
rude ignorant dishonest arrogant staff that are extremely sexist towards men. ... would totally avoid.... nothing g good about this place. stas are revolting. food is disgusting.... service is slow.... place is filthy.... building is old one of the worst pubs ive ever been too
Raymond
This pub had to close down during the euros because it is affected with rats the landlord Tony doesn't care about his staff and his customers because he smokes weed in the beer garden all the time this does not meet the Hungry Horse standards time for a new landlord and a refurb Voir le carte
Jan
Love the Poachers Pocket, it is brilliantly run by Tony and Lorraine. Thanks to them, the pub is a safe space to enjoy yourself with no idiots, no drugs etc so there’s never any trouble. It’s a real community feel in the pub and I love that unacceptable behaviour is not tolerated which makes you feel at ease and can have a good time. Highly recommend
Richard
Great pub. Staff extremely friendly and always willing to share a joke. From Manager, down to pot washer very professional. Staff and customers respected. Extremely well priced, good choice of Beers and food is great. Servings are huge and come out of the kitchen hot and quick. A great social hub for locals and out of towners, everyone is made welcome, and very soon making good friends, Any negative reviews are either from rival establishments, who wish to try and discredit far superior opponents or people with an agenda. You will not go wrong visiting here. Pop in have a meal, go around to the pub side and make some lifelong friends.
Alice
We were very disappointed yesterday evening. Now we have been coming here for years from young children, as we grew up in weedswood. And we know the owner Toni and have done for many years and we have never ever had any issues here in the past. The food is usually outstanding, staff are generally polite but yesterday evening we made a booking for a family meal. We came in to be standing at the door for over 10 minutes waiting for someone to approach us and sit us at our table, the staff acknowledged us several times but still made no effort to come over to us which resulted in us going over to the bar to find out where are table was. As soon as we walked in the pub, everyone just stared over... Voir le carte
Catégories
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Pub Profitez d'une ambiance animée avec nos classiques du pub. Des burgers copieux et du fish and chips aux tartes savoureuses et aux bières artisanales, notre menu promet une expérience conviviale idéale pour se détendre entre amis.
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire. Voir le carte
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Vegan Régalez-vous avec notre menu végétalien, offrant une sélection vibrante de plats à base de plantes élaborés avec des ingrédients frais et de saison. Savourez des repas savoureux qui sont aussi nourrissants que délicieux.
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
Commodités
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Wifi
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Seating
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Television
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Mastercard
