Téléphone: +441564742427
Adresse: Gorcott Hill, Beoley, Stratford-on-Avon, United Kingdom
Ville: Stratford-on-Avon
Plats: 14
Avis: 1872
"Booked around 2 weeks ago for a party of 14 people for last night, for a special celebration. Arrived to be told our booking had been cancelled despite calling them a couple days before to confirm and pay a deposit. On raising our frustrations we were met with arrogance, sarcasm and rudeness particularly by the male waiter who treated us like it was our fault. We were then offered to 'squeeze ' on 3 separate tables, 2 tables for 4 and a table for 2 or 3 for 14 people! The waitresses attempted to change the tone of the arrogance of the waiter and apologise but sadly too late. Luckily Meadow Farm were able to push some tables together and accommodate all 14 of us to sit together and we did manage our celebrations, all be it late. Unfortunately this wasn 't an isolated incident as had been the month before for a family birthday and although the food was lovely, we were still met with the same rudeness of this waiter then. Why be in a customer service position if you 're not a people person? Safe to say we won 't be trusting them again with our family gatherings. Nice food but organisation and lack of people skills really let the place down. UPDATE: Thank you for your response Jon but unfortunately you can 't tell me we cancelled online as it was booked by telephone so did not have an online booking. I see the tone of all of your responses is negative, always with sarcasm and always blaming the customer, which appears to be a top down ethos of the Hollybush. Such a shame!"
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