The Creamery Sports

Main Street, Falkirk, United Kingdom

🛍 Pub, Food, Mexican, Seafood

4.5 💬 3197 Avis
The Creamery Sports

Téléphone: +441324636330

Adresse: Main Street, Falkirk, United Kingdom

Ville: Falkirk

Menu Plats: 17

Avis: 3197

Site Web: https://www.falkirkvansales.co.uk/

"Now before you read this, I am not a picky customer in any way and I don’t enjoy writing poor reviews needlessly. However, this deserves to be written. I have been coming to the creamery for years with my family and partner and always loved...it. However, today will be my last time here. We visited for a birthday today and ordered the black pudding pakora, which was okay, albeit a bit flavourless. The spiced onions and pakora sauce were nice. We then all got the hunters chicken as this is the dish that we always get as it’s great. As soon as it arrived, I knew something was wrong. Instead of a chicken breast with a full bacon rasher, covered in bbq sauce and cheese, we were given chicken goujons (soggy as they’re in sauce), morsels of bacon lardon pieces and barely any sauce and cheese. I asked the waitress about this and she said that she’s only been there weeks and it’s always been like that. I then went up to the bar to speak to the owner. He said that the reason for this change is due to them having issues with the chicken breast drying out (in the years I’ve been coming here, not once have we experienced it dry, as it’s cooked in sauce anyway) and that customers prefer it this way. There is no way that the customers would prefer what is being served now to what it used to be, so let’s be honest, the real reason is to cut costs, plain and simple. The owner then said that it’s been like this since they reopened months) which was a bare faced lie as I’ve been here times last month (May) and each and every time, the chicken was a breast, not measly soggy goujons. The owner was very arrogant and rude and just said “well I’ll take it off the bill”., to which he did but this was probably one of the worst experiences and disappointments I’ve had in a restaurant, and I’ve been to some places. For dessert, I enjoy the cheesecake which I always get with ice cream instead of cream, but was now told that ice cream would be a surcharge, which is crazy as the ice cream they use isn’t expensive stuff in the slightest. We wanted to leave as soon as possible and after the way the manager spoke and acted, I was severely disappointed and angry. I, and several family and friends have been regular customers here for a long time, but after today, we won’t be returning, it’s clear the customer isn’t first priority here, but being more frugal is. Please see attached images comparing both hunters chicken and see what you’d prefer."

Lucy Lucy

Just had another great meal here. Portions sizes and prices are brilliant ! Always clean, waitress was as always very attentive and pleasant. Would recommend.

Adresse

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Avis

Poppy
Poppy

Always forget about the creamery for dinner, my family and I went last week for a meal and it was a pleasant surprise. Can’t remember last time I had such a good meal. Highly recommended, will be back.


Abigail
Abigail

had lunch here yesterday started with black pudding pakora which was lovely,steak pie which would have been better served with mash or thicker cut chips to help soak up fab gravy,but was disappointed with apple crumble,not the way to serve it but all in all...a very tasty meal.will be back


Nick
Nick

Went for a family meal and a couple of drinks on Friday night. The food was lovely and all the family enjoyed there meal, just disappointed we didn’t leave room for desserts, maybe next time!! Great pint of lager , clear they know how to...look after there beer! Our waitress was also lovely, couldn’t have been nicer. Think we have found a new go to place. Looking forward till next time. Voir le carte


Jake
Jake

We were on a motorbike tour of Scotland and this is by far the food highlight of the tour. Excellent meals steak pies and haddock then sticky toffee puddings and a sundae all cooked to perfection. Excellent service and very friendly staff. Wish...I lived closer as I would be a regular, the people of Falkirk are very lucky to have such a place on your doorstep. If you haven't been before give it a try you won't be disappointed


Stephanie
Stephanie

Visited recently with my husband, young daughter, dad and partner. Wasn’t expecting much upon arrival but what’s the saying ‘don’t judge a book by its cover’. Upon arriving we were asked to have our face coverings on at all times unless seated and there was...hand sanitizer at the entrance. A contact name and number was taken From one person per household in the group. Staff all wearing face coverings. Felt really at ease as we haven’t ventured out much due to COVID. Food was delivered to the table shortly after ordering and it was delicious. Portion sizes were just right and in my husbands case he ordered the double burger and it came out stacked like a tower, onion rings and all and yes he...


Dave
Dave

Bobby,alan and their team are providing the very best of service As a member I am proud and privilidged to be writing this review. Along with my colleagues we frequent the creamery on a regular basis participating in the meal and two hours of pool...deal. We have also dined in the restaurant. We regularly have soup wraps fish and chips and the all time favourite steak pie with all the trimmings. I have eaten all over the world europe, australia and hong kong to name but a few and nowhere have I eaten a better steak pie than the creamery. My colleages rate the meals very highly fish and chips beeing another. The service from everyone is outstanding and makes our stay very enjoyable. Our pool... Voir le carte


Adele
Adele

Visited here for dinner on a Monday. Upon arrival, we were given the new guidelines/ requirements due to so this was good to see they’re taking things seriously. We were then seated in a booth (with protective glass) and our drink orders were taken...by the polite waitress. We ordered off of the set menu, deciding upon the black pudding pakora, hunters chicken and a cheesecake (strawberry). The black pudding pakora was lovely, very hot and fresh and served inside what looked like a homemade poppadom. The pakora sauce and spiced onions were also great. The hunters chicken was lovely too, in my opinion, it would’ve been a bit hotter but it was still lovely, the skin on chips were great too. Th...


Ethan
Ethan

Visited here for my birthday. My partner had phoned ahead and booked a table for which I’m assuming the manager said wasn’t a problem. We then arrived and he’d made a table for and a table for with a space and plastic...divider up which was very disappointing because that’s not a table for it’s a table for and a table for so not ideal for a family lunch. I understand all of the covid guidelines, however, there was no reason that he couldn’t have pushed our tables together because that wouldn’t have put anyone at more risk, and actually would have resulted in our table being more socially distant from a table of that came in. The manager was pretty arrogant and it would’ve been common courtes...


Joe
Joe

Now before you read this, I am not a picky customer in any way and I don’t enjoy writing poor reviews needlessly. However, this deserves to be written. I have been coming to the creamery for years with my family and partner and always loved...it. However, today will be my last time here. We visited for a birthday today and ordered the black pudding pakora, which was okay, albeit a bit flavourless. The spiced onions and pakora sauce were nice. We then all got the hunters chicken as this is the dish that we always get as it’s great. As soon as it arrived, I knew something was wrong. Instead of a chicken breast with a full bacon rasher, covered in bbq sauce and cheese, we were given chicken gou... Voir le carte

Catégories

  • Pub Profitez d'une ambiance animée avec nos classiques du pub. Des burgers copieux et du fish and chips aux tartes savoureuses et aux bières artisanales, notre menu promet une expérience conviviale idéale pour se détendre entre amis.
  • Food Régalez-vous avec notre sélection variée de plats, offrant un mélange de classiques et de créations innovantes. Chaque élément est préparé avec les ingrédients les plus frais pour ravir vos papilles et vous offrir une expérience culinaire mémorable. Voir le carte
  • Mexican Des saveurs mexicaines authentiques vous attendent avec des fajitas grésillantes, des tacos savoureux, des enchiladas piquantes et du guacamole frais, le tout préparé avec des épices riches et traditionnelles et servi avec des accompagnements vibrants. Profitez d'une fiesta dans votre assiette !
  • Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée !

Commodités

  • Seating
  • Mastercard
  • Carte
  • Reservations
  • Menu
  • Serves Alcohol

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Masala Rams

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"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"