Téléphone: +441324636330
Adresse: Main Street, Falkirk, United Kingdom
Ville: Falkirk
Menu Plats: 17
Avis: 3197
Site Web: https://www.falkirkvansales.co.uk/
"Now before you read this, I am not a picky customer in any way and I don’t enjoy writing poor reviews needlessly. However, this deserves to be written. I have been coming to the creamery for years with my family and partner and always loved...it. However, today will be my last time here. We visited for a birthday today and ordered the black pudding pakora, which was okay, albeit a bit flavourless. The spiced onions and pakora sauce were nice. We then all got the hunters chicken as this is the dish that we always get as it’s great. As soon as it arrived, I knew something was wrong. Instead of a chicken breast with a full bacon rasher, covered in bbq sauce and cheese, we were given chicken goujons (soggy as they’re in sauce), morsels of bacon lardon pieces and barely any sauce and cheese. I asked the waitress about this and she said that she’s only been there weeks and it’s always been like that. I then went up to the bar to speak to the owner. He said that the reason for this change is due to them having issues with the chicken breast drying out (in the years I’ve been coming here, not once have we experienced it dry, as it’s cooked in sauce anyway) and that customers prefer it this way. There is no way that the customers would prefer what is being served now to what it used to be, so let’s be honest, the real reason is to cut costs, plain and simple. The owner then said that it’s been like this since they reopened months) which was a bare faced lie as I’ve been here times last month (May) and each and every time, the chicken was a breast, not measly soggy goujons. The owner was very arrogant and rude and just said “well I’ll take it off the bill”., to which he did but this was probably one of the worst experiences and disappointments I’ve had in a restaurant, and I’ve been to some places. For dessert, I enjoy the cheesecake which I always get with ice cream instead of cream, but was now told that ice cream would be a surcharge, which is crazy as the ice cream they use isn’t expensive stuff in the slightest. We wanted to leave as soon as possible and after the way the manager spoke and acted, I was severely disappointed and angry. I, and several family and friends have been regular customers here for a long time, but after today, we won’t be returning, it’s clear the customer isn’t first priority here, but being more frugal is. Please see attached images comparing both hunters chicken and see what you’d prefer."
Tous les prix sont des estimations sur Menu.