Garden Bar Restaurant

Thornberry Terrace, Heamoor TR18 3AH, United Kingdom, Cornwall,Isles of Scilly

🛍 Steak, Coffee, European, Breakfast

4.3 💬 3424 Avis

Téléphone: +441736366890,+441736363117

Adresse: Thornberry Terrace, Heamoor TR18 3AH, United Kingdom, Cornwall,Isles of Scilly

Ville: Cornwall,Isles of Scilly

Plats: 12

Avis: 3424

Site Web: http://www.hotelpenzance.com

"I 've never written a TripAdvisor review in my life but I feel like I have to warn people! I 'm a coeliac. We had stated this when booking but had felt confident in visiting as they mark gluten free items on the menu and there seemed to be quite a choice. However, I 've never had such a terrible experience in my life! When we arrived, my wife mentioned to the waiter that I 'm a coeliac. The waiter didn 't seem to understand, and got another waiter. This waiter just seemed to ignore the fact and get drinks orders. He came back having obviously read our booking notes to congratulate us on our anniversary and that the glasses of procesco were on the house! Very nice... But literally the only thing that was about this experience. Then we tried to order food... we had a voucher for a free three course meal for two that stated it was valid for a year. We asked the waiter if there was anything we couldn 't order using the voucher and was told it was fine. But if course, when we came to pay, he said he spoke to his manager and the voucher was no longer valid!!! they discounted us £45 or so supposedly cover the value of the voucher but had we known this when ordering we would not have ordered dessert or drinks to keep the bill reasonable. We were so mad at this point that my wife just wanted to go home, so instead of arguing further, we just paid the £40 or so remaining on the bill and left. The reason we were so angry is that throughout the whole evening, they were consistently so terrible handling what is in fact a very common allergy! When they took our order, we reminded them, AGAIN, that I can 't have gluten. The starter I chose was okay, but when I got to the main (marked gluten free on the menu!!! I ordered it and specified gluten free. When he read the order back however, he didn 't say GF, so I double checked that it was okay to eat. He seemed confused and he said he 'd have to check. He came back and said that it 's not ... I gave them the benefit of a doubt, and thought that maybe they were just out of GF pasta so it wasn 't available that night. So I asked what was available and picked steak. (None of the options were veggie btw We would normally ask about separate fryers for the fries etc but I had a feeling I would be talking to a brick wall so decided against it. The mains arrived. I had started cutting into the onion rings when my wife thank god asked the waiter to double check everything was gluten free. The other waiter rushed over and said that the onion rings I had already cut into were not in fact gluten free! My wife sent it back to the kitchen and reminded them that they would have to re cook the steak as the onion rings were lying on it and it was probably cross containimated. Lo and behold, the dish is returned suspiciously quickly with a suspiciously cold steak. They also didn 't offer to replace the steak knife that was now covered in gluten. But I was hungry and frustrated, so I just dug in. Luckily, I did not have a reaction. THEN it was time for dessert. Which, let 's remember, was supposed to be free, so even though our mains was a disaster (my wife 's was burnt btw we decided to stay. I asked the waiter to find out what I could eat. He went to find out, returned, and I ordered the Eton mess. But what turned up other than the wrong dish, and one containing gluten at that!! They promised the crackers on the cheese dish we 're gluten free but my wife was very suspicious of this given that they were branded 'hovis ' which, to our knowledge, don 't make GF biscuits. Anyway, after nearly being poisoned for the third time, they bring out the Eton mess, which was thankfully okay. Now you understand why we just sucked up the £40 bill (which probably should have been about half that and left. Utterly atrocious knowledge of allergens in both the wait staff and the kitchen. The food was average. The free glass of prosecco the only time the wait staff were at all nice to us. And I spent the whole time anxious that I would be glutened. One mistake I can forgive, miscommunications happen, but three times?!?! It speaks of ignorance and entirely uncaring for their guests health."

Menu - 12 options

Tous les prix sont des estimations.

Natz26982 Natz26982

I came here with my family for our anniversary meal , well what can we say the food, service and views was outstanding would recommend again.

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Avis

lucyfU8755MA
lucyfU8755MA

From start too finish, a lovely meal and service was impeccable.axe possible to enjoy our meal without worrying about Severe Nut Allergies! 100% will visiting again and will definitely recommend.


S6630AF
S6630AF

We visited this restaurant after a few nights not being able to book anywhere closer to where we were staying. At first it seemed a little away from Main Street and the map showed it to be further away. It is next door to the...


Pete
Pete

Some delicious and great value food, superb service and great atmosphere eating here on the our last evening of our Penzance holiday. Wine list first class and reasonably priced. Can’t fault the friendly waiting staff, despite the restaurant being full.


D
D

Cancelled our reservation on what was meant to be a special occasion for me and my family. I was left a 30 second voicemail telling me it was cancelled the day before our reservation. Everywhere else local was fully booked so ruined our planned evening...


leahshanna
leahshanna

Arrived and was seated promptly by a helpful male staff member, order taken and drinks arrived quite quickly too but the restaurant was not full at that time. Starter was nice, however my partner's steak hadn't been rested and the mushrooms were not that great,...


kevincQ6641CO
kevincQ6641CO

This restaurant has a lot of positives….beautiful decor, stunning views, wonderful ambiance, superb food and excellent value especially when compared to a number of over priced venues in town. Yes, the menu is limited but what it lacks in quantity it makes up for...


P9568MOmanonl
P9568MOmanonl

It must be said that the waiters were great and could not fault their service, however the food, both starters and mains were very disappointing. Firstly, the starters were very small, bland and overpriced, especially the 2 chicken skewers! We hoped to see improvement in...


EWorden100
EWorden100

Had dinner here for my partners birthday. Staff were warm and welcoming. Food was very good quality. The team even brought out a dessert with a candle (on the house) as they knew it was my partners birthday which was a lovely touch. Only downfall was we were put on a table which had some used wineglasses on which isn’t ideal when you have the table pre booked. But overall, would highly recommend.


caseyGF90
caseyGF90

I 've never written a TripAdvisor review in my life but I feel like I have to warn people! I 'm a coeliac. We had stated this when booking but had felt confident in visiting as they mark gluten free items on the menu and there seemed to be quite a choice. However, I 've never had such a terrible experience in my life! When we arrived, my wife mentioned to the waiter that I 'm a coeliac. The waiter didn 't seem to understand, and got another waiter. This waiter just seemed to ignore the fact and get drinks orders. He came back having obviously read our booking notes to congratulate us on our anniversary and that the glasses of procesco were on the house! Very nice... But literally the only th...

Catégories

  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
  • Coffee Savourez notre sélection de cafés riches et aromatiques, habilement préparés pour éveiller vos sens. Du classique expresso aux lattes crémeux, découvrez le mélange parfait pour commencer votre journée sur une note savoureuse.
  • European Savourez un voyage culinaire à travers l'Europe avec notre menu savamment élaboré, mettant en vedette des plats authentiques de France, d'Italie, d'Espagne et d'ailleurs, en utilisant les ingrédients les plus frais pour donner vie aux saveurs traditionnelles.
  • Breakfast Commencez votre journée avec nos délicieuses options de petit-déjeuner, des pancakes moelleux et des omelettes copieuses aux fruits frais et aux parfaits au yaourt. Savourez chaque bouchée avec un café fraîchement préparé ou un smoothie revitalisant.

Commodités

  • Seating
  • Free Wifi
  • Reservations
  • Vegan Options

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"So let us share our experience, We went in tonight as a family after seeing that it home made food on the drive to sennen and looked online and had a good look at the food available on the menu also looking to see if it was dog friendly and it ticked all the boxes, Upon arrival me and my wife went in 1st to ask if we could have a table for food and if dogs can go inside and staff were a little unsure but they confirmed we could upon asking for a table for 7 but one in a pram he said we don’t have the availability to cater I was looking at a table big enough and eventually said that this table was available whilst being seated we had 2 table one clean and the 2nd just been finished with so needed a clean but he came and cleaned both tables and he squirted the cleaner on a clean table and the over spray bounced off the table and went over our selfs then we were handed a menu freshly printed A4 paper thrown on the table (WET TABLE) so they stuck to the table upon agreeing what we wanted we went to the bar within 2-3 mins of being seated we knew what we wanted and when we asked for the meal it was OUT OF STOCK (Sunday lunch) ok fair so as I was with a family member at the bar I quickly rushed back to the table to ask my daughter of an alternative she wasn’t happy, So I made a meal up of all the extras on the menu so I went back to the bar to find my family member ordered 2 fish and chips then I realised my wife also wanted Sunday lunch so I quickly rushed back to ask her what she wanted and went back to the bar just as my family member left and asked for fish and chips was also sold out also! 99% of the menu was SOLD OUT this should of been discussed upon arrival not as we were ordering I run and operate my own business and this isn’t how I would treat my customers this isn’t how an establishment should be ran! Even when I was standing trying to order a member of staff was standing there arm against the wall doing nothing while customers are standing waiting to be served! So we decided not to eat and my family member went back to the bar to ask for a refund as we couldn’t eat as a family and the staff were iffy about offering a refund but 10 minutes later they did refund my family member as it became a scene for other people as they could see what had happened! This establishment should be call the 1st and late time you come here! We ended up walking to the chip shop down the road for food we are very disappointed in this company and establishment! For anyone who wants to eat please make sure they HAVE STOCK how can this establishment run without stock? Never again tonight they lost over £200 revenue due to this situation!"