Téléphone: +441706593396
Adresse: United Kingdom, Rossendale
Ville: Rossendale
Menu Plats: 19
Avis: 2822
Site Web: http://www.mondellosrestaurant.com/
"It’s a very small restaurant so getting a table can be tricky and the main room is crammed with as many covers as they can squeeze in. With this in mind we booked a table for 5 people for 7.30. Upon arrival the waitress showed...us to a table and we sat down. Another lady, I assume the manager, told us that this wasn’t our table and said we would have to move. We told her we had booked for 7.30 and she told us she was expecting us at 6!? This is clearly an issue with internal communication as this was definitely not the time we had booked, we weren’t even available at 6! Very poor customer service skills. It was clear that there wasn’t enough room to accommodate us. And to say we were made to feel unwelcome from the outset is an understatement. Rather than telling us we had to move perhaps a more professional approach would be to try and sort the issue more discretely? For starters I don’t appreciate being told I’ve arrived at the wrong time considering I made the booking via the phone with a member of staff!!! Again customer service non existent. Rude. We had not visited Mondello’s for some time before tonight because the last time we did my partner was served a chicken breast that was raw in the middle. The manager at the time gave us our full meal complimentary to apologise. Our return tonight has confirmed my view that the restaurant is not well run and is probably best avoided."
Tous les prix sont des estimations sur Menu.