Hickorys Smokehouse Grill

96-98 Frances Street, Ards, United Kingdom

🛍 Steak, Turkish, American, Barbecue

4.3 💬 3016 Avis
Hickorys Smokehouse Grill

Téléphone: +442891814711

Adresse: 96-98 Frances Street, Ards, United Kingdom

Ville: Ards

Plats: 7

Avis: 3016

Site Web: http://www.hickoryssmokehouse.com/

"Restaurant was busy.Table booked for 5pm shown to table very promptly-good start. Went downhill after that. Cutlery etc arrived, 10 mins later had to ask for menus,then a further 20 mins for order to be taken. 1 hour later no food had arrived and I...spoke to the manager. He explained that they had issues with the kitchen staff,he was apologised and later we received complimentary drinks with the promise of food within 5 mins. I also felt the waiting staff were under pressure also.Food duly arrived and by this stage was very welcome. Food itself was good and well presented."

Menu - 7 options

Tous les prix sont des estimations.

User User

great waitress rebekah! great eating and drinks recommend this family restaurant loves it!

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Avis

User
User

really good firma and perfect for my 18th birthday rebekah the waitress was amazing would recommend


User
User

was in an evening meal with my friends and it was nice, the staff are lovely aswell, would recommend


User
User

Definitely the best food in Northern Ireland. Freshly prepared great and friendly staff my favourite eating establishment 5 stars doesn’t go far enough. Excellent all round


User
User

Warm and welcoming. Food was delicious with lots of great choice. Staff were attentive and professional. Very glad we chose Hickory's for our family get together' and we wouldn't hesitate to return another time.


User
User

we had a nice experience in hickorys. we were greeted with cordial greetings and our waitress rebekah was amazing, a very sweet and happy waitress. eating was great and cocktails were for dying! definitely be back


User
User

Second Visit,First was Valentine's night we enjoyed our meal so much that's we decided to go back last night to try the Steaks ... now all my Fans on Facebook know we enjoy a good steak, and we were not disappointed, I can honestly say...it was the best steak I have ever had and we will be returning again very soon.


User
User

Hi pre ordered Sunday roasts x2 today as we have done on many occasions. To say I was very disappointed with today's meals is an understatement. The portion of roast beef was ridiculous for £14.95 one and a half small pieces in both very little...veg mash portion fine and 2 tiny roast potatoes. We always looked forward to a hickorys but definately won't be using you again.


User
User

Using untrained new staff and tried to use that an excuse when the wrong meal was brought out. Replacement meal was cold and not probably cooked. Staff we spoke too were rude and basically said what more do you want us to do Get it...right might be a good start. First time in for a long time, never be back.....Watched the young girl get other clients meal wrong as well. Manage tried to say its because they get so many people through the restaurent. Ther was six people there at the time. How difficult can it be.


User
User

Restaurant was busy.Table booked for 5pm shown to table very promptly-good start. Went downhill after that. Cutlery etc arrived, 10 mins later had to ask for menus,then a further 20 mins for order to be taken. 1 hour later no food had arrived and I...spoke to the manager. He explained that they had issues with the kitchen staff,he was apologised and later we received complimentary drinks with the promise of food within 5 mins. I also felt the waiting staff were under pressure also.Food duly arrived and by this stage was very welcome. Food itself was good and well presented.

Catégories

  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
  • Turkish Savourez les saveurs riches de la Turquie avec des plats mettant en vedette des viandes succulentes, des légumes frais et des épices aromatiques. Dégustez des classiques comme les kebabs, les mezzés et le baklava, apportant le goût vibrant de la cuisine turque à votre table.
  • American Savourez les saveurs classiques américaines avec notre menu diversifié, comprenant des hamburgers juteux, du poulet frit croustillant, des côtes de BBQ copieuses et des salades fraîches. Dégustez un confort intemporel à chaque bouchée, conçu pour satisfaire tous les goûts.
  • Barbecue Savourez les saveurs fumées et juteuses de nos délices barbecue. Des côtes tendres au porc effiloché succulent, chaque plat est grillé à la perfection avec nos sauces emblématiques, offrant un véritable goût du paradis du barbecue.

Commodités

  • Takeout
  • Vegan Options
  • Wine And Beer
  • Private Dining

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"We have eaten in Grace Neill many times the food has always been very good and we enjoy the live music. Tonight we booked a table for 4 in the restaurant for dinner and enjoyed lovely starters and main courses. The problem arose when we realised that the table was flooded with water, my husband’s trousers were soaking and my dress could have been rung out. We drew this to the attention of the waitress who went and got the manageress. We suggested that the ice bucket was leaking. The manageress said this was unlikely, held it up in the air and then admitted that it was in deed leaking. She offered me some ‘blue towels’ to dry my dress off and when I declined she offered to take me ‘into the disabled toilet’, which I found rather bizarre and also declined. When the bill came £191) no gesture had been made to compensate for soaking our attire. I took the bill to the girls at the till and asked them to have another look at it, in light of our soaking clothes. The manageress returned to the table, with a new bill, having deducted an amount by way of compensation, for which we were grateful, but then she proceeded to comment that I had been rude to staff. Ironically, we found this comment rather rude in itself and also totally unnecessary. Having admitted that our dining experience was not perhaps 100%, it was rather counter productive to then claim we had been rude. It also further exacerbated our dissatisfaction. A disappointing end to what should have been another lovely meal in our local pub. Perhaps some management training in customer service would be useful."