Téléphone: +441395513320,+441395513503
Adresse: Market Pl, EX10 8AS, Exeter, United Kingdom
Ville: Exeter
Plats: 10
Avis: 2647
Site Web: http://www.dukessidmouth.co.uk
"My husband and I have stayed at Dukes for many years. It’s in the perfect spot, right on the sea front and we always treat ourselves to a room with a view! The food and service has always been good until our most recent visit in February. We booked a table on our first night for our anniversary and the second night we ate in the Conservatory. The first night was fab, good food, good atmosphere and friendly staff. However, on the second night we were left extremely disappointed. We’d checked with a member of staff what was the latest time to order food and were told 8:30pm. This gave us time to have a drink in the bar beforehand and unwind. At 8:00pm a different member of staff approached us for our food order. When we asked if we could wait until 8:30pm he was very disgruntled and rude. He wanted to know there and then if we were having starters and dessert. As we hadn’t even looked at a menu yet how were we supposed to know what we fancied and how full we’d be? So, declined a starter and dessert and literally went with the mains missed a sale there! Food was lovely as always but just as we finished eating the same guy came over and told us the bar was closing. This was approx 10:00pm. No one informed us that it was a reduced service, that they were closing early and that you won’t be able to relax and enjoy your evening because they all want to go home. The room rate doesn’t change throughout the year so why should the service. We were left feeling that we were nothing but an inconvenience and that our business wasn’t important. I would have thought given the current climate and the effect it’s having especially on hospitality that there would have been a bit more interest in your customer experience. Such a shame Dukes Team very disappointing experience."
Menu - 10 options
Tous les prix sont des estimations.
Leigh
Management non existent and very slow service. No one seemed to be in charge and they had two people guarding the entrance and not nearly enough serving customers.
Adresse
Avis
Jane
I asked the family, who were staying in Sidmouth, if we could go to Dukes for lunch. As usual, we had a very good meal. The staff were friendly and attentive. Everywhere is clean.
CMP240689
Stopped randomly for lunch on 27 December 2023. Staff were all polite and efficient. We had the fish sandwich, halloumi salad and a side of fries, with drinks. Overall, pleasant environment, pleasant staff and good food and drinks. Would recommend and will come back based on our experience.
Andrew-Leakey
Dropped in here by chance really enjoyed it. Good friendly service all the way through. Cheeseburger was excellent. V tasty with an excellent coleslaw. Mum enjoyed her cottage pie. Lovely local beer served with it. It was raining whilst we were there but there is a great outdoor seating area for warmer weather. Well worth it.
jdwith
Went for my Aunt’s 97th Birthday. Had a glorious Sunday roast and lovely wine. Service was amazing, especially our waiter with the dark hair and beard his service was totally above and beyond and thank you for organising the special birthday dessert and getting everyone to sing for her, you smashed it!! Huge thanks for making her/our lunch extra special
Kazza
We went for mothers day and I was expecting better after reading so many good reviews,2 roast potatoes and 2 slices of quite chewy beef and vegetables, the Yorkshire pudding was impressive though,I wouldn't normally go for a pudding but I was still needing food so I had the cheesecake which was huge but very dry it wasn't the best food experience but the staff where lovely.
Harvey
Disappointed. The vegetarian roast was meagre in comparison to others we saw brought out one tiny floret of broccoli and two of cauliflower. We also had to ask for the Yorkshire pudding which was missing. The beef horseradish sandwich came without horseradish (but with a bonus hair). The management seem to have tried to take the place upmarket but don’t seem to have realised that you need to up the service and food and not just hike prices. You can’t drop in for a drink any more. We wont bother going back.
732lynnep
We made a mistake by calling in at lunchtime for coffee and cakes, as they were really busy so we expected to wait. The drinks arrived, but we had almost finished by the time the cakes were served. We suggested to the waitress that it may be good to explain if there was going to be a delay with the food and perhaps the drinks could be ordered a bit later. The food and drinks were extremely good quality. The manager came to our table, he immediately understood and offered a compromise. The situation was resolved with quiet professionalism, great communication and excellent customer service. Lovely place, good atmosphere, I would definitely recommend and would not hesitate to return.
Judith
The location is fantastic, great views of the sea. The atmosphere is both stylish and cosy, relaxed and comfortable. We had a warm welcome and were shown to our table where a waitress quickly arrived to take our drinks order. The menu looked delicious and the waitress pleasantly and efficiently sorted out my queries as to what I could and couldn't eat on the menu due to dietary restrictions . I chose steak,salad and chips and thoroughly enjoyed them. My husband and mother in law chose lemon sole and were not at all happy. M.i.l. thought hers was underdone while husband's was so overcooked it had turned mushy. The waitress did offer to change my husband's but he was so put off he had lost his...
K396LSelainef
My husband and I have stayed at Dukes for many years. It’s in the perfect spot, right on the sea front and we always treat ourselves to a room with a view! The food and service has always been good until our most recent visit in February. We booked a table on our first night for our anniversary and the second night we ate in the Conservatory. The first night was fab, good food, good atmosphere and friendly staff. However, on the second night we were left extremely disappointed. We’d checked with a member of staff what was the latest time to order food and were told 8:30pm. This gave us time to have a drink in the bar beforehand and unwind. At 8:00pm a different member of staff approached us...
Catégories
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Pubs Découvrez une atmosphère chaleureuse avec des repas copieux, des bières artisanales et des plats de pub classiques. Savourez des plats réconfortants comme le fish and chips, les burgers et les ailes de poulet, accompagnés d'une pinte rafraîchissante ou d'un cocktail créatif.
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Full Savourez une délicieuse gamme de saveurs authentiques avec notre menu soigneusement élaboré. Régalez-vous avec une variété de plats, confectionnés à la perfection, offrant quelque chose pour chaque palais.
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
Commodités
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Seating
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Free Wifi
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Visa Card
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Television
