Téléphone: +441392459424,+447544459124
Adresse: 142 Fore Street, EX4 3AN, Exeter, United Kingdom
Ville: Exeter
Menu Plats: 28
Avis: 2134
Site Web: https://www.theflatexeter.co.uk
"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."
Menu complet - 28 options
Tous les prix sont des estimations sur Menu.
Pizza
Dessert
Non Classé
Natural Frozen Yogurt
Ailes
Add Some Basics
Calzone
Vegan Pizzas
Pain
Sans Fromage
Pizza - Normale Ø 28 Cm
Focaccia
Entrées
Salades
Departure28908648580
Friendly staff and amazing pizzas and salad. It was such a joy to have a gluten free pizza that didn’t taste like cardboard!!
Adresse
Avis
Robbie
Top pizza guys. Had a great meal. Great new additions to the toppings and garlic bread to die for! Busy place so you need to book!
398charleyh
Visited by myself and had the garlicky. Very enjoyable and yummy! I’m looking forward to going back next week. The vegan cheese tastes nice
BartF131
Beautiful pizza and desserts. Would recommend to all. As a vegetarian as well it is just great to see a place like this doing everything so right. Quick, friendly service and nice atmosphere. Voir le carte
Mobile373235
By far our favourite place to eat in Exeter. Everything is done so well in a relaxed and chilled environment. Delicious pizza’s (the best) always a lovely drop of vino and the team are absolutely fabulous!
markcU9576YS
We saw the reviews on trip advisor and thought it deserved a look. We found it quite easily and although we didn't have a booking, they fitted us in. My partner and I had a pizza each, the Smoky and the Spicy, both exceptional. The Gilt and Flint Pale Ale, an organic beer was amazing. The wine selection whilst not extensive was quality. The vegan milkshakes were awesome. I would definitely recommend it. Accomodating and friendly staff and a good atmosphere. And very reasonably priced.
Katy
Honestly the best pizza restaurant in Exeter! It’s really great to see a pizza restaurant not just serving all the usual toppings, with their menu offering lots of different combinations that work so well! I highly recommend the garlicky or calzone. Somehow they make aubergine and courgettes on a pizza work! Everything on their menu can also be made vegan their vegan Parmesan is incredible! The team are incredibly welcoming and the atmosphere is relaxed and rustic, making it a place my friends and family visit on a regular basis. I’d definitely recommend booking to guarantee a table but they also offer takeaway if you can’t get a seat! Voir le carte
KATEMITCHELL12
Booked here to try the gluten free pizzas. I am coeliac and made the decision that because the pizzas are prepared separately and cooked on their own tray, this was good enough for me to feel safe. Although, I called beforehand and the man on the phone wasn’t particularly reassuring and was a bit dismissive. We went anyway and I wasn’t asked any questions about my gluten free order or given reassurance at the time of order that it would be cooked separately. I know they can’t guarantee gluten free because of the environment but I would have appreciated the server letting me know they would take care to minimise cross contamination etc. The pizzas arrived and they were good, a really nice glu...
444livj
I have been to the flat before, and I absolutely love it. The flavours of the pizzas are so well put together. Sadly on one occasion, I ordered a kids size pizza for myself as a takeaway (I live alone and with an eating disorder, so therefore, for me, it seems silly for me to buy a pizza I can’t finish). I was judged and made to feel like a terrible person for ordering a small pizza for one person/adult. I will not eat a whole pizza to myself, and have a complex about throwing food away, and wasting money. Not only was the managers snidey comment of ‘I’m sure a child wouldn’t be ordering a spicy sausage pizza’ belittling, but I was also charged the same price for an adult pizza, without bein...
davehJ5985BS
Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs an... Voir le carte
Catégories
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Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy.
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Pizza Plongez dans nos pizzas parfaitement cuites, élaborées avec de la pâte étirée à la main, une sauce tomate riche et un mélange de fromages gourmets. Chaque tranche éclate de garnitures fraîches, garantissant une bouchée délicieuse à chaque fois. Voir le carte
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Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée !
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European
Commodités
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Takeout
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Seating
- Carte
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Delivery
- Menu
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Reservations
