Téléphone: +441463239806
Adresse: Clachnaharry High Street, Inverness United Kingdom, United Kingdom, IV3 8RB
Ville: Inverness United Kingdom
Plats: 11
Avis: 9998
Site Web: http://www.clachnaharryinn.co.uk
"I am sad to say that the attitude of a female member of staff on two occasions now has meant we will not be returning despite the good pub food. The woman in question did not introduce herself and “barked” are you wanting food and before I could respond was told we’re full the kitchens closed and I’ve got 14 people through there. None of this did I need to hear. Some advice for her for future on customer service. Greet your customers say hello and acknowledge they may have come a distance. Then politely enquire whether we would be expecting to have food. Then simple apology that due to unanticipated level of activity this could not be accommodated. A suggestion for other options would have helped someone not local. The woman did not appear to be coping with the level of activity, we have busted when less busy and she is more friendly. We made the assumption the bar was not interested in anyone not local. Disappointing and not the Highland welcome we expect it’s not that difficult to communicate without leaving the customer feeling like they are a nuisance for happening along when it was busy. Did make us laugh though as we went off into the rain to find somewhere else we got a lovely welcome at the Waterfront they were also busy but accommodated us with a smile."
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