Téléphone: +44172663322
Adresse: Charlestown, PL25 3NJ, Cornwall,Isles of Scilly, United Kingdom
Ville: Cornwall,Isles of Scilly
Menu Plats: 9
Avis: 3976
Site Web: http://theboathousecharlestown.co.uk/
"Booked to come on Friday night with some friends. Atmosphere inside the restaurant was good (though the music was quite loud so difficult to hear people on the other side of the table The food we had was really tasty and I love the choice of food you get in the Boathouse. Living locally, it’s always a top choice to go for dinner when in Charlestown. However, my party and I were quite shocked by the attitude of one of the waitstaff. Throughout the entirety of the night, she appeared grumpy, fed up and completely like she didn’t want to be there. There was no friendly greeting or conversation at our table at any point during the night, just a “yeah?” when she came to take our order. No niceties at all. I understand it’s the height of summer but we were made to feel like such an inconvenience, and when we were paying over £200 for dinner, it’s nice to feel valued. She also missed off one of my friend’s dishes, despite counting the orders when she took our order, so one of our party had to sit and wait (fair play to the kitchen who got the dish out speedier than we were expecting! and we were understanding, but we didn’t even receive an apology from her for the mistake (another waitress who didn’t take the order was lovely but again, it wasn’t her fault bless her. I should also mention that at one point, this staff member was walking down the stairs to the kitchen, loudly swearing. Something along the lines of “I couldn’t F*king believe it” It was certainly loud enough for our entire party to hear and didn’t particularly fit with the atmosphere of the restaurant. Overall, I love my visits to the Boathouse but I do not feel keen to return with this particular staff member there. It didn’t feel welcoming and we almost dreaded having our order taken! We are normally keen tippers as lots of our party work in hospitality and understand the stresses of the job, but didn’t feel we could tip after this meal it just wasn’t a pleasant experience. Which is a shame, as without this service I would have said it was a 4/5* venue."
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