Téléphone: +441206626646,+447988462505,+441206807277
Adresse: 21 Trinity Street, CO1 1JN, Colchester, United Kingdom
Ville: Colchester
Menu Plats: 8
Avis: 1424
Site Web: http://foodanddrinkat21.co.uk/
"We booked a baby shower at the start of the year for July. With the understanding that we would have the back room and the patio doors open for guests to be able to go out into the garden also with an afternoon tea spread type buffet. Which sounded lovely and we went ahead with the booking. We had spoke several times throughout the year also regarding adding more guests and how the day might go etc. (not once being told this wasn’t to be exclusively used by us However the day before the baby shower I received a phone call asking if I wanted the back room setup or the patio area. I explained as originally planned if we could do the buffet food inside incase of the weather, then guests can come in and eat and go outside etc. I was told I had to pick either the back room or patio. Which was never discussed for months prior. After explaining that’s not what we were told from the beginning we were then informed they would still have to seat guests in the garden. That the back room holds 20 people. To which I said we have 25? (Surely we would’ve been told ages ago that the back room doesn’t even fit our amount of guests? That they would try to open the side gate to stop strangers walking through etc. We also told them we’d be arriving 30 minutes before guests to set up decorations too. Which they said they’d aim for customers to leave by. Slightly frustrated by the miscommunication we still went into it with an open mind and hopeful they wouldn’t be too busy as it was towards the end of their closing time. When we arrived to set up decorations the back room was filled with customers still and the garden was pretty full. We ended up setting up with customers still in the room, and luckily got the room ready with minutes to spare. Thankfully the guests still managed to get some seating in the garden. We did have a lot of customers walking through the baby shower to use the toilet and leave etc. the staff also was walking through with peoples food and drink. Which was tough when you’ve got a large group mingling in a small room and having to move out the way a lot. Once it quietened down we all ended up having a lovely time and the food was all okay. People got fed and were happy. It was just all a big faff and not so pleasant. Miscommunications from management were to fault here mainly. My Mother in Law asked on arrival regarding the whole situation and was told if we had of wanted the garden booked privately too, we had to pay extra for that. (Which if told in the start or anytime prior we would’ve paid for! If we were told everything they told us the day before in the beginning we wouldn’t have booked a baby shower here. Because who likes to have strangers wandering around at a personal event you thought would be private. Sadly most of us got really bad stressful vibes from the team that catered for us. After thanking my guests the next day for coming I received quite a few negatives regarding the teams attitude and people found them to be rude. There was however one girl who was being ultra nice! Almost like she was compensating for the rest of the team. To her I say thank you lol! She was lovely!! It was just a bad vibe and I felt like I put the venue out by having my baby shower here. We didn’t feel welcomed and you could feel animosity radiating off the manager . Me and my wife came here regularly for breakfast and have never had a bad thing to say. But can’t say we will be coming back after a stressful baby shower"
Menu complet - 8 options
Tous les prix sont des estimations sur Menu.
Dessert
Accompagnements
Plats Principaux
Lasagne
Lasagne : Pâtes feuilletées au bœuf, sauce tomate, ricotta et fromage fondant, cuites au four à la perfection dorée.
Toast
Plats Aux Œufs
Omelette
Omelette délicieusement moelleuse avec des œufs frais, garnie de fines herbes et fromage fondant.
Fruits De Mer
Cuisine Américaine
Ceila
Please don’t eat here as the staff are extremely rude!!
Adresse
Avis
Lewis
Very friendly, accommodating staff especially the one they call Georgia she couldn’t be more nice, oh yea great food.
eevee4887
They accommodated my request to swap the bread and asked if I had celiac disease or just an intolerance. The food was very good.
mark89552
Always helpful staff and never had an issue with any gluten free food. Only place we usually eat in when we are in town due to the GF options Voir le carte
lisa3395
Had a lovely Victoria sponge with my coffee. Pleased to see gf section on main menu with vegetarian gf options too. A lovely independent in a higgledy piggledy building with a garden seating 40.
George
Top place for food. Bit expensive but good food. However I’ve been here over 50 times so if I get up after eating to pay on the way out don’t tell me you usually take payment at the table that’s a little rude and not really good customer service.
Dee
My daughter and I had a very nice drink at the cafe and were both very impressed with the service and the outside garden was lovely to sit and chat. The atmosphere was pleasant and calm and we liked the fact that the tables aren’t pushed close together. Really good and we’ll be back Voir le carte
stephanie26782
The staff at this restaurant were very knowledgeable about gluten-free options. When we mentioned that we were coeliac, the server assured us that they would take extra precautions to prevent cross-contamination by thoroughly cleaning the prep area. Most of the dishes on the menu could be adapted to cater to a gluten-free diet. I would definitely recommend this restaurant to others.
Ruth
Do not trust the gluten free labelling! I chose the beef chilli labelled gf) and told my waitress I was coeliac she then came back and told me that the beef chilli contained barley and is therefore not gluten free). I asked to see the allergen information 3 out of 5 of the ‘gluten free main meals’ actually contained gluten according to the allergen information and are therefore not safe. They did offer gluten free bread but I wasn’t confident about cross contamination, so ended up with a jacket potato. Very disappointed :
Emma
We booked a baby shower at the start of the year for July. With the understanding that we would have the back room and the patio doors open for guests to be able to go out into the garden also with an afternoon tea spread type buffet. Which sounded lovely and we went ahead with the booking. We had spoke several times throughout the year also regarding adding more guests and how the day might go etc. (not once being told this wasn’t to be exclusively used by us However the day before the baby shower I received a phone call asking if I wanted the back room setup or the patio area. I explained as originally planned if we could do the buffet food inside incase of the weather, then guests can com... Voir le carte
Catégories
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Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy.
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Vegan Régalez-vous avec notre menu végétalien, offrant une sélection vibrante de plats à base de plantes élaborés avec des ingrédients frais et de saison. Savourez des repas savoureux qui sont aussi nourrissants que délicieux. Voir le carte
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Coffee Savourez notre sélection de cafés préparés avec expertise, des espressos riches aux cappuccinos crémeux. Que vous ayez besoin d'un boost du matin ou d'une gorgée tranquille, nos options de café promettent chaleur et confort à chaque tasse.
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
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Cafe
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Breakfast
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