Téléphone: +441483755553
Adresse: 54 Chertsey Road, Woking I-GU21 5BG, United Kingdom
Ville: Woking
Menu Plats: 19
Avis: 3115
Site Web: http://www.bulgogikorea.com
"I came in for dinner after calling the restaurant to make a reservation and to ask if they have vegan vegetarian options on the menu. I was told there was. We were enjoying our dinner until I found pork inside my kimchi stew. On ordering the stew there is ‘NO PORK’ option on the order form, which I ticked. We informed the waitress who came back and apologised for the mistake which was made by the chef in the kitchen. Apparently the waitress wrote NO PORK on the order but the chef missed this. We don’t eat pork as it is forbidden in our religion so it was very upsetting for us. The waitress offered to make the dish again without the pork this time, but we refused and wanted to pay and leave as we were really upset. When the bill came they omitted that one dish but gave no discount and added the 10% service charge on the bill! We asked to speak to the manger but was told she couldn’t come out as she doesn’t speak English. The gentleman who came out instead laughed and said the kimchi soup has no flavour it without the pork! The lack of remorse and understanding or basic care of rectifying the situation even though they could See how distressed we were was appalling. After we complained to the staff and complained about them adding service charge to the bill they reluctantly omitted the service charge off the bill. I will never recommend this place for anyone vegan vegetarian or with any allergies or food intolerances be it religious of other to come here."
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