"Usually good food up until a month ago. Two repeated events of poor cold food. Several weeks ago freezing cold sub standard food, surf and turf, told usual chef not in, gave them the benefit of the doubt as we like the venue, paid bill in full, ignored it. Just revisited, ordered two Chateaubriand for 4 persons, they had none in stock, so then they offered fillet instead. Came freezing cold, sliced into cold strip steak for some crazy reason like you'd put it in a wrap or something, utter rubbish, it was like cold rump not fillet worth £110. Asked to speak to owner or get owner to call me. Kirsty waitress really rude, refused to take number and denied the food was cold, apparently mediocre cold food is okay. Really rude, substandard food. This place has gone down hill, certainly the food and staff don't match the nice venue. If you like substandard food and rude staff look no further! Well done Kirsty, great service. Walked out, didn't eat it. Seriously, credit where it's due, used to be good food decent atmosphere, now though, two bad meals and now rude staff. What a shame. Owner: Kirsty refused to take my number, you interested in responding or talking to me? I like your venue but you are taking a bad turn, two bad meals and rude staff refusing to test food for themselves or touch the food for temperature, and denying there was cold food, seriously? Chef refused to accept it was cold and waitress passing on equally rude behavioural approach. Accept your food has gone mediocre pub at best, certainly not restaurant standard, get a new chef and some nice polite staff with decent customer service. Only then will we return for food. I fear I waste my breath here?"
