North Hertfordshire
Azita

Azita

35 Bucklersbury, Hitchin SG5 1BG, United Kingdom, North Hertfordshire

Tapas • Spanish • European • Mediterranean


"Went for dinner here recently. The restaurant is clean and looks good. Atmosphere is nice and tables well spaced. Staff were welcoming and accomodating, especially as we hadn't booked a table. Unfortunately it went seriously even dangerously wrong with the food... When ordering tapas we let the server know that I have an allergy. They provided their allery menu, showing which dishes are safe for various allergies (great! . So we ordered appropriately and repeated the allergy. When our food came out it looked good BUT we ourselves spotted that half the dishes had been covered in what Im allergic to. Fortunately I ate very little before we realised. This is really careless and potentially dangerous for allergy sufferers, as well as causing problems for those with intolerances enforced dietary restrictions. Fortunately my allergy doesn't cause anaphylaxis, so it wasn't life threatening in this case, but mistakes like this could have serious implications. They replaced the dishes plate cutlery and were apologetic, but honestly it was obvious that they didn't grasp how serious this sort of thing could be for others. There was no offer of a discount or a refund on our bill; not that I expect things for free, but maybe for a couple of the affected dishes as a gesture. I had to travel home via train afterwards whilst having an allergic reaction and it took about 24 hours to recover fully. Not fun. So I won't be returning here ever again because I just can't risk this happening. And obviously I cannot recommend to anyone with any allergies or dietary requirements. If you go here and any of your party have any such concerns, be seriously careful. This really isn't good enough in 2023."

The British Queen, Meldreth

The British Queen, Meldreth

94 High Street, North Hertfordshire, United Kingdom, SG8 6LB

Pubs • Full • Buffet • Dining


"Room no. 3 was spacious and nicely decorated. The bathroom is small, but adequate. It’s modern and there is a window that opens. The beds were good and it was comfortable. We stayed 3 nights. I have no complaints about the room. I do have issues with lack of management. Because some places provide housekeeping and some don’t, while we were having dinner, I asked in the pub. There was no “official” manager with whom to check in, greet, or ask a question, I was told there was housekeeping—beds made, trash emptied. After a long day we discovered there had been no tidying up. In the morning, the laundry person told me that they did not offer housekeeping. If I needed soap or towels I could have them. At breakfast day 2 we were told we had not completed our breakfast order. I replied we had not received a breakfast form for for day 1, day 2, (or day 3). Chef decided we didn’t need one. Cold breakfast was packaged Kellogg products. Hot breakfasts were cooked to order and well done. There was never fresh fruit. My most serious issue occurred at 9:30am on day 2 in the parking lot when some staff member took it upon themself to notify the manager that someone was loitering. I was standing inside the door to the pub while my partner was looking for a dear friend to pick us up. A woman with a dog showed up wanting information. It ended well enough, but in hindsight it was intimidating. Finally, while the room was clean, the grounds by the pub and the room were covered with cigarette butts. It is gross. Spiders have decorated all the light fixtures by room doors."