"This was my first visit to this restaurant. I ordered a few items and requested for them to be brought out together, but this was not done. Two items were brought out first, followed by the rest after we had finished those. The hot sauce was brought out long before the food, resulting in it being only warm by the time the food arrived. The food was average, not the best I've had but not the worst either. The biggest issue was the price - we had 5 items and 4 glasses of diet coke, and the bill came to almost £75! The prices of the items were inflated compared to those on the menu, with the diet coke listed as £2 per glass but charged at £2.95, and spare ribs priced at £7.50 on the menu but charged at £10.80 on the bill. Additionally, there was nearly £9 added as a service charge without any explanation. When questioned, the manager mentioned that prices had gone up slightly and that the waitress should have informed us when taking our order, despite being the one who took the order. If prices had increased, they should have been updated on the menu. This is deceptive, and it seems they are banking on customers not checking their bills and questioning the discrepancies. We requested a new bill with the correct prices from the menu, and it was over £15 cheaper, indicating that prices had not just gone up slightly but had in some cases increased by almost 50%. Upon further investigation, I found that other customers had reported the same issue (and price discrepancies) 6 months and 1 year ago. There was no apology for their actions. This needs to be addressed as it appears they are overcharging customers."
