Téléphone: +441563830307
Adresse: 3 Main Street, Symington, KA1 5QB, East Ayrshire, United Kingdom
Ville: East Ayrshire
Menu Plats: 10
Avis: 754
"Went here with a family of 10 for our Christmas Dinner. Was the only place we could get booked for Christmas’s to accommodate out table size had been here a few years ago and could remember having a good meal there. However, upon arrival we were put through a room In the back. No Christmas decorations anywhere not even a Christmas napkin on the table. So straight away no Christmas atmosphere. Not even a merry Christmas for the staff. Our order was taken from a set menu as you would expect for Christmas and as we knew prior to booking. However we waiting over 45 minutes for our starter. Bearing in mind we had an infant with us. No one had come to to the table to apologise for the delay. From a set menu you’d expect a speedy service but no. The man who took our drinks order first time had forgotten one of the drinks and with no staff in sight we waited the 45 minutes for him to come back to the table just before we even had our starter to say if we wanted anymore drinks. After telling him we’re still waiting on the first one for someone. His reply was “well you will get this one”. Absolutely appalling attitude and extremely rude. No apology or anything. So after the 45 minute wait for the starter. We waiting a further 45 minutes for the main and and 30 minutes for desert. Not the kind of wait you’d expect for a set menu. And even worse whilst trying to entertain an infant. The food itself was ok. But as you can imagine after waiting long periods between courses your expectations become bigger. The meal was finished off with coffee. Which was literally dumped on the table from a young girl who was clearly raging that we said yes to coffee when asked. Again dumped on the table and spilled no apology or anything. Clearly none of the staff wanted to work there that day. Which in turn their appalling attitude feeds back to the customers themselves. Not one for leaving reviews. But I felt I have to as you can imagine it upset our overall Christmas. Appalling attitude from staff and appalling atmosphere. Not a Christmas Dinner you’d expect. Especially when paying an overall total bill of £650. It honestly felt like one of those restaurants you’d see on “Gordon Ramsay Kitchen Nightmares”. As the restaurant needs a severe shake up. I feel sorry for those poor chefs through the back cooking all those meals, as they will be getting let down from the staff at the front of the house. Unfortunately because of my experience I will Not be back. I wouldn’t be surprised if there are more reviews like this to come and the restaurant itself will go under due to the way it’s being run and loosing good paying customers."
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