Téléphone: +441387257342
Adresse: 20 Bank Street, DG1 2NX, Dumfries Galloway, United Kingdom
Ville: Dumfries Galloway
Plats: 10
Avis: 603
Site Web: http://www.trufflesbistrodumfries.co.uk
"I’m not quite sure where to start with this as I’ve never experienced such poor service in a restaurant before but I’ll try. So we were a party of 10 celebrating my mother in law’s 60th. My partner isn’t from Dumfries and Galloway so just told me he’d looked this place up and decided to book it. I hadn’t really heard of it and had initially wanted to go to the Bank but after looking at reviews of Truffles and seeing people speak highly of the food I thought let’s give it a try. I noticed many speaking about how awful the owner was but I thought surely he can’t be that bad if people are still going and people are still leaving good reviews. How wrong I was! Another warning sign I should have noticed was that we initially booked in for the Friday but changed to the Saturday and they were able to accommodate that easily last minute so clearly aren’t busy. We were running 15mins late. I called to let them know and apologise. The waitress who answered the phone was accepting of this and said it was ok. On arriving the owner ‘greeted’ us. I again apologised and he shrugged his shoulders but let us in. We all sat down and he immediately came to ask us if we wanted drinks. We were looking at the drinks menu and discussing what we wanted when he repeated in a slow and aggressive tone DO.YOU.WANT.ANY.DRINKS??! It was extremely awkward. My dad asked about red wine and he used his notepad to lean over my dad and aggressively hit the menu and point to a wine on the list. We ordered drinks which included 2 pints of beer. As he walked away we all felt very uncomfortable and decided we did not want to spend our money in such a venue when the atmosphere was cold and aggressive. We all decided to leave. My partner spoke to the owner letting him know his front of house manner was appalling and that we’d be leaving. He said he didn’t “understand people” and that he expected us to pay for the pints that had been poured. I gave him a £20 note and he aggressively gave it back to me, stating he had no money in the till to give me change and swiftly snatched the pints back and put them behind the bar. We then left and were politely accommodated in the Bank next door (which I would highly recommend). As we left, the waitress apologised on our way out. I actually felt bad leaving her in such a cold and horrible environment. That owner should not be front of house. He is rude. He is right, he doesn’t understand people and has no people skills whatsoever. I would avoid this place like the plague and go next door to the Bank! (The one star is for the waitress who we had to leave behind)"
Menu - 10 options
Tous les prix sont des estimations.
Paëlla
Paella : un plat espagnol traditionnel à base de riz, safran, fruits de mer, poulet et légumes, cuit lentement dans une grande poêle.
Aloyau
Bifteck de faux-filet juteux, cuit à la perfection, servi avec des légumes de saison et une sauce savoureuse.
Tartufo
Glace d'Italie enrobée de poudre de cacao, avec un cœur fondant au chocolat.
Lasagne
Lasagne : Pâtes feuilletées au bœuf, sauce tomate, ricotta et fromage fondant, cuites au four à la perfection dorée.
Carpaccio
Carpaccio fin et savoureux de bœuf, assaisonné d'huile d'olive, citron, roquette fraîche et copeaux de parmesan.
Steak De Faux-Filet
Bifteck de côte savoureux et juteux, grillé à la perfection, servi avec un accompagnement au choix.
535archief
Just had a beautiful meal at truffles, steaks cooked perfectly, big thanks to John and staff, see you soon.
Adresse
Avis
W1785GTdavidh
The food was delicious, but unfortunately, the waiter was unfriendly and had difficulty picking up something he dropped. The service was lacking as our mains arrived before our starters had been cleared from the table.
StevenS211
We really enjoyed the food at this restaurant. Despite reading some negative reviews beforehand, we didn't encounter any issues and found the food to be delicious. We ordered Sole, beef fillet, and lasagna, and all of the dishes were very good.
581JohnM
What a find! Excellent, all home made food, served with a smile! Is there a better steak in town? Pasta to die for! AND now they do a ‘happy hour’ meal deal from 5.30pm. Great stuff from John, Joyce, Chelsea and David’s kitchen team! Don’t miss it!
MrsSLC2022
The food was great. The portions were huge. Husband ordered chicken and was served sides they were enough for a table of 4! Owner is an acquired taste, borderline rude, but done people seem to like him. Will probably go again when we are back in Dumfries if we catch it open (open Thur/Fri/Sat)!
carolynf441
During our stay in Dumfries for a few days, we had the pleasure of dining at this bistro for dinner. I cannot praise it enough. The four of us each ordered different dishes and were all impressed with the exceptional quality. Thank you to the staff for their hard work, it was truly appreciated.
419PaulB
Can not fault the food, it was really good. However the manager in the place creates an awkward atmosphere, with the staff doing their best to work around what must be a difficult culture. The menus have a wine list on the back, but we were haughtily told not to use that one. We were also told of the tapas on the menu “we don’t do that anymore”.
sambucaprawn
Came for dinner, and thoroughly enjoyed it. The food was faultless, delicious, fresh and authentic, the restaurant itself is beautiful and unique. The only thing that let our experience down was the lack of warmth in the servers, and the owner himself seemed a tad hostile and fed up. Would definitely go back, although it would be nice to be made to feel a bit more welcome next time!
476lynk
Dreadfully rude boss and also duped us on bill My young 20 year old daughter ordered Capri salad for her starter .. waitress brought a bowl of leaves and asked who had orders ‘mixed salad’. My daughter explained it was the wrong salad and the polite waitress took it away and said she would change it. Then … boss John appears and aggressively challenged my daughter saying he always checks an order and did she not hear him??? She calmly told him she had pointed to the menu but he continued by telling her that the salad she ordered took a long time to prepare. She asked to have no starter to save us all waiting. He stomped off with no words. We ordered steaks for main and were told were served...
Marita
I’m not quite sure where to start with this as I’ve never experienced such poor service in a restaurant before but I’ll try. So we were a party of 10 celebrating my mother in law’s 60th. My partner isn’t from Dumfries and Galloway so just told me he’d looked this place up and decided to book it. I hadn’t really heard of it and had initially wanted to go to the Bank but after looking at reviews of Truffles and seeing people speak highly of the food I thought let’s give it a try. I noticed many speaking about how awful the owner was but I thought surely he can’t be that bad if people are still going and people are still leaving good reviews. How wrong I was! Another warning sign I should have...
Catégories
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
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Pasta Régalez-vous avec notre sélection de plats de pâtes classiques et contemporains, chacun élaboré avec des ingrédients frais et de qualité et des sauces savoureuses qui capturent l'essence de la cuisine italienne à chaque bouchée.
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Tapas Profitez d'une délicieuse variété de petits plats savoureux parfaits pour le partage, combinant des influences traditionnelles et modernes. Savourez chaque bouchée en explorant des goûts et des textures diversifiés conçus pour exciter votre palais.
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Curry Savourez notre gamme exquise de currys savoureux, chaque plat étant infusé d'un mélange unique d'épices et d'herbes. Du doux au piquant, explorez les saveurs variées des variantes traditionnelles et contemporaines, parfaitement assorties avec du riz ou du naan.
Commodités
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Tapas
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Seating
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Late Night
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Reservations
