Téléphone: +441316621199
Adresse: 49-51 Causeway Side, Edinburgh, EH91QF, EH9 1QF, United Kingdom
Ville: Edinburgh
Menu Plats: 35
Avis: 2293
Site Web: http://www.thailaos.co.uk
"Booked a table online for 7 people and got confirmation via email to say it had been received by the restaurant. On arriving at the restaurant I mentioned my name for the booking and the time, and the server looked confused and then asked how many people it was for. She told me and my friend to wait while she set up the table. Not sure how their online booking system works but they hadn’t realised we were coming. Luckily the restaurant was empty so there was plenty room for us. We were given Thai prawn crackers while we chose our food from the menu. Cutlery was set up for half of the table by the server and then the other half had to set it up themselves. We laughed this off as we couldn’t see a reason for the server only doing half and then walking away. We ordered a mixture of dishes between us and found they all arrived at different times, so some had almost finished by the time other food arrived. We felt that there was perhaps only one chef so the food didn’t come out at the same time. My duck pad thai was tasty and came with a good amount of duck. However my roti was mostly burnt on one side, as was my friend’s one. My friend enjoyed her tom yum soup which was not too spicy but filling. The salads were very spicy! At the end of the meal we were given a bill which wasn’t ours. It was a receipt for a takeaway order where none of the dishes matched what we had. My friend went to complain and get the correct bill (which the server didn’t quite understand). We were eventually given the correct one with service charge added on. We did not receive an apology for the mix up from the server. We reluctantly paid the service charge added on though not believing the service received warranted as such. No COVID measures in place apart from mask wearing, however some of the kitchen staff came out of the kitchen clearly not wearing one. We wore our masks when not at the table but there was no signs or enforcement to do this."
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