The Wood Norton - Carte

We stayed for a week to celebrate my mom's birthday and the service from all the staff was excellent - especially Sarah, Lesley, and Shabs. The food was fantastic and the room was lovely. We will definitely be back, especially because we loved the terrace views. It was amazing and very relaxing.

A perfect break away. Hotel was clean and beautifully presented. On our arrival we were lucky enough to get an upgrade to a beautiful suite. The staff were friendly and attentive. Particular thanks to Steve the one-man hotel machine, who was our bar tender, waiter and general manager. Never too busy to stop for a chat.

We had afternoon tea for two which absolutely did not disappoint. I think it is a new tea the chef has created and it is beautiful. Really lovely fresh sandwiches (with adjustments made for one who is a veggie). The cakes are unusual and very pretty, the scones still warm. It was so lovely and felt like a real treat. Would recommend Voir le carte

Despite booking for a special birthday meal for 6, nothing was ready, waited 20 minutes for a coffee with no one else in the room, service generally was slow and very poor, gave the impression they couldn’t be bothered, again with no one else in the restaurant after waiting a further 20 minutes to without being asked if we wanted a drink or to order food we left and ate at a local pub.

I didn't stay at the hotel, but I had lunch at the bar this afternoon. I didn't think it was possible to have a bad meal when all I ordered was cheese and ham on toast, but I was wrong. The meal was terrible, and the service was slow. The toast was rock hard, and the filling was unappetizing. The customer before me had ordered the same meal and wished me good luck with it before leaving.

Crab risotto, partridge, monkfish, chocolate torte with sorbet All were absolutely perfect and without doubt the best cooking I’ve tasted for a long time Been told the chef’s were Vlad and Tibi Flavour, cooking, presentation and execution very deserving of a Michelin or 2. Seriously it is that good Highly recommend the food at this restaurant and would dearly love the recipe for their crab risotto ! Best risotto EVER ! Voir le carte

My daughter booked afternoon tea here for Mother’s Day. The welcome we received was poor .We were NOT shown to a table but told to find one! The waitress returned quite quickly asking us what drinks we wanted. These also arrived promptly. Unfortunately, my daughter and I were having tea, but no cups arrived! There were no staff around to ask, so eventually she went to find someone! She had to walk all the way to reception to find a group of staff having a social chat! There was no ‘callback ‘ during our tea. At the end of the meal, we asked for a box to take some cake home and we’re handed some foil and told to do it ourselves! Needless to say we will not be coming back,

The chefs here are doing an amazing job! The food was stunning. The fish tacos were superb and the steak was the best I've ever had...HOWEVER, the service staff were beyond awful. Maybe they needed to have another server working, maybe that would have helped the situation, but it was so slow, they had no organised system so customers were being missed, empty plates left for 40 minutes plus, drinks not arriving. The people sat near us waited nearly 90 minutes for food it was not that busy! We would have had dessert, but we were so fed up with waiting that my husband cleared our table himself and took it in. The girl was polishing cutlery and on her phone while several tables were sat outside...

We were looking forward to a nice meal in the lovely setting on their terrace. However, after placing the order we were told 10 minutes later that they could only offer pizzas and things done on the grill; no starters or anything else on the menu. 10 minutes later we were told it was fine and we could have what we had originally ordered. When my wife's risotto came it was burnt. We pointed this out to the waitress and she said she'd tell the kitchen. There was no apology and no offer to replace it and we were charged for it even tough my wife could only eat a few mouthfuls of it. They clearly had an issue in the kitchen the evening we were there and even my son observed how grumpy all the st... Voir le carte