Téléphone: +442077048789
Adresse: 2 Essex Road, Islington, United Kingdom, N1 8LN
Ville: Islington
Menu Plats: 11
Avis: 1172
Site Web: http://www.thewinchesterbar.com
"I had a disappointing experience at this restaurant. The food was nice and the interior setting was pleasant. However, the customer service was lacking. I called ahead to reserve a table, but when we arrived, we had to ask two people to move so we could sit at a table for four. I specifically booked because the website advertised a 2 for £20 deal on roast dinners, but the board outside said it was 2 for £22. When I inquired about this discrepancy, I was told abruptly that it was 2 for £22 and the staff member didn't seem to care about the website's information. We waited over 30 minutes for our food, which was understandable due to the busyness, but were disappointed to find a small, frozen-looking Yorkshire pudding on our plates when we had seen others with larger, homemade-looking ones. When I mentioned this to the staff member, he seemed oblivious and simply stated, "it's a Yorkshire pudding." When it came time to pay the bill, I refused to pay the optional service charge due to the poor service we received. The staff member became irritated and asked for an explanation, to which I reiterated my concerns. My friends and I do not agree with mandatory service charges and prefer to tip based on the quality of service. The staff member's blasé attitude and borderline rudeness during our interactions was off-putting, especially considering he appeared to be a senior member of staff. Unfortunately, I will not be returning to this restaurant any time soon."
Tous les prix sont des estimations sur Menu.