The Waterside Inn - Menu

2A Star St, East Hertfordshire, United Kingdom

🛍 Cafés, Kebab, Pizza, Asiatic

3.2 💬 1174 Avis
The Waterside Inn

Téléphone: +441920468628

Adresse: 2A Star St, East Hertfordshire, United Kingdom

Ville: East Hertfordshire

Plats: 7

Avis: 1174

"Afternoon Tea for 2 at 12:15pm We made a booking, paid a deposit and it was confirmed again the day before with an email. When we arrived the manager said he knew nothing about our booking, so nothing had been prepared. He apologised, and kept apologising. We were very disappointed as this was our first catch up in 8 years! The manager then went into the kitchen. When he came back he said could we wait for an hour while they prepare. He said there was a party of 50 people to cook for too. It was too late to go anywhere else. He placed us in a quieter area, offered us tea/coffee. We chose 1 tea and 1 black Americano. They came with 2 teas! Took one away and eventually arrived again with a coffee. The tea was not nice so it didn’t get drank. We ended up having to move to a different table as the smell from the accessible toilet absolutely stank when the door was opened. Eventually our food arrived. It was awful! The cheese sandwich bread was hard, the bacon sandwich was not that enjoyable, the chicken one was also not nice, the sweet potato one was horrible, soggy and looked awful. The scones were dry, clotted cream looked like it had seen better days. The small dessert ‘thing’ in a shot glass was disgusting, the cream ontop had already slid off onto the plate. The only nice thing was the very small chocolate brownie. We complained, the staff on the tills were actually very lovely and tried to help us over and over. Not their fault. They tried to reduce to bill, but not with much success. Only taking off £2 each! Then we reminded them that we’d paid a £10 deposit on booking, then they checked and said oh yes! (So there was a booking in our name after all! we were so fed up by then we just paid under protest and left. all in all it was an absolute farce. We both put all this info on their online feedback form, which promises to reply within 72 hrs. We have not heard anything back and it’s been 10 days now! We certainly would never recommend this place, especially Afternoon Tea. Appalling!"

Menu - 7 options

Tous les prix sont des estimations.

Samantha Samantha

Three meat Sunday lunch was lush. Lovely atmosphere and the very friendly staff. Couldn't eat another thing. Will definitely eat here again.

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Avis

Ken
Ken

Really nice food, well priced and the lady manager was warm and welcoming will definitely be coming back for some more lovely food and hospitality.


Paul
Paul

A fabulous spot overlooking the river. Food was good and reasonably priced. Can order at the bar or download their app. Table service. Can definitely recommend.


clare
clare

Wanted somewhere nice to eat in Ware, food was not great in terms of presentation or flavour. Staff were courteous and friendly, which was the best thing about the experience.


erica
erica

Had a lovely Sunday lunch today for the five of us. Food was amazing. Two of us waited a bit longer for our lunch but the manager offered us all free drinks. Will definitely be eating there again. Thankyou.


Max
Max

Great staff, and all in all a fantastic visit.... Shame about the rude customers that seem to think they be little staff and managment..... Great to se them dealt with in a professional manner..... Hats off the Managment and Staff.


Susan
Susan

Just returned from Waterside Inn. We sat outside and watched swans and their babies swim up and down the river. Staff were so lovely, nothing was too much for them. Food was delicious. There are lovely walks along the tow paths. Would def visit again. Thank you for a lovely afternoon ladies!!


Vicky
Vicky

If you know what is right and good in this world, you’ll do anything within your great power to avoid this car crash of an establishment. ‘Miranda’, the bad tempered, cantankerous nightmare of a manager, who was clearly born under a pylon, was on top form last weekend. Aside from waiting patiently for almost 2 hours for our roast dinners, what happened next defies belief would take too long to type. But in a nutshell, we’re £73 out of pocket shocked and traumatised at how we were treated. I have spoken to existing past staff about this incident and they have ALL told me what a nasty bully she is to staff and customers alike. Do yourselves a favour; anywhere but here.


deanmuk
deanmuk

I 've visited regularly over the past few months, popping in for a couple of drinks while working on the laptop. I 've received nothing but great, friendly, attentive service from the team. Andrew, Chanelle, Miranda, Leanne, Charlotte.... are great! Sorry, there are a couple of new staff members but I don 't know them well or had much interaction with them. Miranda is often particularly kind and sees if she can get me a table in the back area, what I call 'the snug ', an area that she knows that I like; it reminds me of an area of a pub that my mum used to work in when I was about 8 years old! It 's a quieter area, where I can have a couple of pints and do work on the laptop. I 've moved on...


karen
karen

Afternoon Tea for 2 at 12:15pm We made a booking, paid a deposit and it was confirmed again the day before with an email. When we arrived the manager said he knew nothing about our booking, so nothing had been prepared. He apologised, and kept apologising. We were very disappointed as this was our first catch up in 8 years! The manager then went into the kitchen. When he came back he said could we wait for an hour while they prepare. He said there was a party of 50 people to cook for too. It was too late to go anywhere else. He placed us in a quieter area, offered us tea/coffee. We chose 1 tea and 1 black Americano. They came with 2 teas! Took one away and eventually arrived again with a cof...

Catégories

  • Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy.
  • Kebab Savourez nos délicieux kebabs, grillés à la perfection et débordant de saveur. Choisissez parmi une variété de viandes et d'épices vives, servis avec des accompagnements frais. Parfait pour un repas satisfaisant et savoureux.
  • Pizza Plongez dans nos pizzas parfaitement cuites, élaborées avec de la pâte étirée à la main, une sauce tomate riche et un mélange de fromages gourmets. Chaque tranche éclate de garnitures fraîches, garantissant une bouchée délicieuse à chaque fois.
  • Asiatic

Commodités

  • Seating
  • Free Wifi
  • Television
  • Reservations

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