The Rose Pub & Kitchen

272 New Cross Rd, London, SE146AA, United Kingdom

🛍 Pubs, Pizza, Italian, British

4.4 💬 7170 Avis
The Rose Pub & Kitchen

Téléphone: +442086923193

Adresse: 272 New Cross Rd, London, SE146AA, United Kingdom

Ville: London

Menu Plats: 35

Avis: 7170

Site Web: https://www.rosepubandkitchen.com/

"This is not only a review but a message to the manager. I booked my brothers and sister in law’s baby shower here back in October 2023. We requested the garden/patio area as we were a large group including 2 dogs. Our plan was to have drinks and snacks then head to the local park for a gender reveal party where we would pop balloons filled with confetti. However, on this particular day the weather was not in our side, non stop rain. So, we decided to stick around at the pub and have a few more drinks. The rain was just not stopping, we started to consider doing the reveal in the garden of the pub so my brother even ordered about 50 pizza’s, this is on top of the already very large drinks tab. The pizza’s was terrible, sent out undercooked and only sent out 2-3 pizza’s every 10 minutes when we ordered 50 to keep the group full until the weather improved, still we didn’t complain as we realised it was a lot of pizza’s. After discussing with my heavily pregnant sister in law to do the reveal in the pub, I just thought I’d confirm with a member of staff who asked me to ask a manager, the manager at the bar was apparently an assistant who told me they would not allow it because the confetti was to difficult to be cleaned up. Now, I completely get this as it is true. However, I pleaded with this assistant manager, pleaded and explained the situation to her, I asked her to check with her manager who was hanging around the bar listening to the conversation and not stepping up to show some compassion and have some empathy for the situation. I offered to clean up myself, i explained that I would pop the balloon in the very corner of the garden where the rain was slightly seeping through and would be easy to sweep up, but NO! She cold heartedly denied, no compassion at all! A big big shame to this management team for letting down this family and customer who had spent at least 1k in their pub on this occasion. And for what reason, for not wanting to make a customer happy just for wanting to avoid putting some extra elbow grease into their sweeping up of an already old and dingy pub garden. This is what establishments like yours are for, for hospitality! Which you lacked completely on this day! Not even a thank you when leaving for spending so much in your pub, I wish I hadn’t asked for your permission on the balloons and just went ahead and popped them there anyway! Shame on you!"

Menu complet - 35 options

Tous les prix sont des estimations sur Menu.

maya maya

great sunday roast and waiter elliot was attentive and friendly.

Adresse

Afficher la carte

Avis

Rachael
Rachael

Great pub on a rainy day in london. Elliot gave us fantastic service and the pizza was delicious


Benjamin
Benjamin

Elliott was brilliant! Friendly, knowledgeable, understanding. Hospitality though and though. Thank you Elliott!


Dave
Dave

I only bought a drink and used their facilities. The staff were very helpful as I have mobility issues, as well as a thirst Voir le carte


lifu
lifu

Billy was very good and making sure children have their food and adult have the food that they like and could have. Thank you.


Jason
Jason

Elliot, the friendly guy, took great care of me and my friends. He also quickly resolved a problem with my food in a fantastic manner. The bar and pub are exceptional.


Marianne
Marianne

Such great service from Astrid and Jess!! Food good… Although it would be lovely to see a bit of salad on the plate with burger and chips…it looked a bit basic and scant! Voir le carte


Chris
Chris

The atmosphere at the restaurant was great on a sunny day. The food was very hot, well-prepared, and delicious. It was served with a smile by Billy. I would definitely come back.


Aubra
Aubra

One of the best roasts I’ve had in south London. We got the lamb sharer for two. Very filling, we ended up taking some food home with us. They also have very good **** Mary’s. Thank you Elliot for the great service


Regysa
Regysa

This is not only a review but a message to the manager. I booked my brothers and sister in law’s baby shower here back in October 2023. We requested the garden/patio area as we were a large group including 2 dogs. Our plan was to have drinks and snacks then head to the local park for a gender reveal party where we would pop balloons filled with confetti. However, on this particular day the weather was not in our side, non stop rain. So, we decided to stick around at the pub and have a few more drinks. The rain was just not stopping, we started to consider doing the reveal in the garden of the pub so my brother even ordered about 50 pizza’s, this is on top of the already very large drinks tab... Voir le carte

Catégories

  • Pubs Découvrez une atmosphère chaleureuse avec des repas copieux, des bières artisanales et des plats de pub classiques. Savourez des plats réconfortants comme le fish and chips, les burgers et les ailes de poulet, accompagnés d'une pinte rafraîchissante ou d'un cocktail créatif.
  • Pizza Plongez dans nos pizzas parfaitement cuites, élaborées avec de la pâte étirée à la main, une sauce tomate riche et un mélange de fromages gourmets. Chaque tranche éclate de garnitures fraîches, garantissant une bouchée délicieuse à chaque fois. Voir le carte
  • Italian Savourez les saveurs riches et diversifiées d'Italie avec notre menu, proposant des pâtes classiques, des risottos savoureux et des plats traditionnels de viande et de fruits de mer, tous élaborés avec des ingrédients authentiques et de la passion. Buon appetito !
  • British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.

Commodités

  • Wifi
  • Outdoor
  • Carte
  • Takeout
  • Menu
  • Delivery

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