The Priory - Menu

High Street, NP18 1AG, Newport, United Kingdom

🛍 Steak, Seafood, European, Vegetarian

4.1 💬 5347 Avis
The Priory

Téléphone: +441633421241,+441633430238

Adresse: High Street, NP18 1AG, Newport, United Kingdom

Ville: Newport

Plats: 5

Avis: 5347

Site Web: http://www.thepriorycaerleon.co.uk/

"So disappointing..in hard times for the Hospitality Industry it's hard to give negative comments but I hope this improves things here. Booked to stay at the hotel and used the hotel restaurant to celebrate our 45th Wedding Anniversary. When booking I asked could we have an early check in as our meal was quite early in the evening. We never received any reply, even after sending a second email. We were met by Louis.. very helpful and pleasant he checked if the room was ready but no..so we went for a walk. Eventually had our room at the regular check in time. Beautiful room. Very clean and well presented. Louis was so helpful. When he could see me checking for glasses and had explained that family had given us a bottle of Champers.. No problem he was back within minutes with 2 flutes. We went down for our meal for 7.30pm. On the restaurant booking we had explained about the anniversary and asked for a quiet table. And this is where the whole weekend bubble burst. The restaurant was very busy and we were sat right on corner of the main route through to the kitchen. After having the corner of the table bumped by staff twice I moved and sat next to my partner. We ordered a bottle of wine and went to select and order our food. When we returned to our table we were greeted with our 2 glasses having wine in them. So no choice there then. Our starters arrived amongst a crash of plates.. which wouldn't be the first time it would happen. Everything seemed so loud and rushed. The staff standing behind us all talking. The Calamari was awful, wet and fatty with no colour on the batter and just like rubber. My Scotch Egg was OK..if not a little too brown. My partner left the majority of his Calamari. And when the waiter came to collect the plates there was no question as to whether things were OK. Mains came and mine, Risotto was inedible! You could actually stand a fork up in it. It was cold and solid. My partners steak was good but the sauce was like water..feeling totally deflated and upset I left the restaurant and my husband to sort the bill. All this amongst all the noise and rush. You know when you see a Swan gliding on the water looking so serene but underneath they are paddling like mad..the art being no one sees the hard work Well, we saw all the hard work! When my husband called for the bill, the waitress asked was everything OK so my husband explained. she actaully tried to pick some of the Risotto up and said she was taking it into the kitchen to show the chef. She returned to say that we wouldn't be charged for it...but she had done her job. What that meant we don't know. Next morning we arrived at breakfast at 09.20am hoping for better. A gentleman asked us could we wait a few minutes..I found this strange as there were only 2 couples in the dining area..he swept passed then saying they were wiping our table down and wouldn't be long. We were called in at 09.30am and told by the waitress to sit down and look at the menu...no cutlery or napkins had been laid. She said it would be a few minutes for our cups and saucers to arrive as they were still in the machine and it hadn't finished?! We sat there until 09.45 waiting. The couple next to us had experienced the same and we did make light that it was like Faulty Towers. How could you not cope serving 3 couples? Our table was laid and we were given one tea and one coffee, when we'd ordered 2 Teas. you know when you think I need to bring this up ...but know there would be no point.Our food ordered and delivered was, like the night before, totally inedible. The coffee I'd accepted was stone cold and old. The poached eggs I managed to scrape off the center of what was 2 burnt pieces of Sourdough bread. My husband had asked for some egg, bacon and hash browns. The bacon was so salty he couldn't eat it and the Hash Browns were the strangest things we'd ever seen. Everyone serving were no where to be seen. We got up and left. We did tell the member of staff on reception when we were checking out how bad our experience had been. The gentleman said we should email feedback but as my husband said: You didn't answer our emails previously and that we would just write the stay off. Just so disappointed that nothing seemed to gel with anyone. Staff, other than Louis, seemed all at sea. There didn't seem any leadership and staff just didn't have any direction. I would like to think this was one off incident..if it isn't then there needs to be some serious retraining done."

Menu - 5 options

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Travel226555 Travel226555

I think this place has gone downhill in recent years. The ambiance is very good it’s a shame the food doesn’t match. 8 of us dined on a busy tues,we waited over 40 mins from ordering,food was not hot at all. Sides (nothing included in £30 steak) were poor. None of us will be hurrying back

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Sal
Sal

Stayed for 1 night and had an evening meal and breakfast here. Room was a deluxe double, clean and spacious and the bath was spectacular. Evening meal 1 steak out of 3 was chewy, staff were extremely friendly and helpful Breakfast couldn’t fault it, really enjoyed Bar very quiet, drinks a bit pricey


Ryan
Ryan

The food was all right, can’t say good but not bad. The service was shocking. We had our prawns patatas bravas deducted from the bill because they were unpleasant, over cooked. Too cross to describe the bad service. The young man who brought our food shouldn’t be included in this blanket slating. Nice setting but that’s about it.


Alistair
Alistair

This restaurant is amazing! I loved being able to see and order my food at the deli counter. The service was excellent and the food was delicious. The tapas starters were perfect for our large group. The only downside was that the wine was a bit disappointing because it couldn't be served at room temperature since it came up from the cellar.


Passenger794117
Passenger794117

I recently enjoyed a fantastic Sunday lunch at this restaurant, where the staff was attentive and polite. Despite being quite busy, there was a slight hiccup with the ordering system that caused a delay in receiving our desserts. However, the waitress handled the situation well and arranged for complimentary coffee with the manager, which we appreciated. I would highly recommend this restaurant and will certainly be returning in the future.


Jules3377
Jules3377

This restaurant is a really lovely place with very nice staff, especially the lady at the food bar where you select what you want the chef to cook for you. I liked the concept of going up to the counter to choose what you would like to eat. The only slight negative was that the service was quite slow, not a problem for our small group as we had plenty of time but if you wanted a quick business lunch it could be a problem. Otherwise very nice


terrygF9350CH
terrygF9350CH

This was a nice hotel but in my opinion the changes they have made to the layout and problems we encountered have turned my opinion. On our visit they were having major technical problems with the phone/Internet which caused us issues along side other problems in our room coffee machine, extractor fan not working)which was not acceptable and was reported.But for me the layout change to the bar area has detracted from the character of the building and doesn't work. The staff were friendly and helpful and the food ok but overall it was disappointing.


Leslie
Leslie

This hotel has character derived from its architecture, history, and charming backyard. We found the staff to be friendly and accommodating. Our room, albeit small, was well appointed and cozy. The weather was cool and mild, a bit damp, during our visit. A portable fan was useful for our comfort during our overnight sleep. A staff member was able to promptly fulfill our request for an iron and ironing board. Breakfast each morning was included in our rate, and I especially loved their version of French Toast. We dined two evenings at the restaurant within the hotel on gourmet fare, served with panache. We observed that locals frequented the restaurant to celebrate special occasions. We were...


V6971GWrichardt
V6971GWrichardt

Despite dining early in the evening, we were disappointed by the limited selection available at the counter, especially at the fish section. The menu displayed prices per kilo for fish, but the staff informed us that prices were now based on each item, with all vegetables and extras priced separately at £4-£6 each. As it was a special birthday celebration, we decided to order despite not finding our preferred choices. Unfortunately, when the food was served, the chips were dry and tough, and both the onion and leek were overcooked and reheated. We were surprised to be charged £10 for two starters of garlic bread. The final bill for our party of four exceeded £200, including a service charge...


Wendoline
Wendoline

So disappointing..in hard times for the Hospitality Industry it's hard to give negative comments but I hope this improves things here. Booked to stay at the hotel and used the hotel restaurant to celebrate our 45th Wedding Anniversary. When booking I asked could we have an early check in as our meal was quite early in the evening. We never received any reply, even after sending a second email. We were met by Louis.. very helpful and pleasant he checked if the room was ready but no..so we went for a walk. Eventually had our room at the regular check in time. Beautiful room. Very clean and well presented. Louis was so helpful. When he could see me checking for glasses and had explained that fa...

Catégories

  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
  • Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée !
  • European
  • Vegetarian Régalez-vous de notre collection vibrante de plats végétariens, élaborés avec les légumes les plus frais, des saveurs riches et des épices savoureuses. Savourez une assiette saine et délicieuse qui célèbre les meilleurs ingrédients de la nature.

Commodités

  • Seating
  • Free Wifi
  • Late Night
  • Mastercard

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