Téléphone: +441934620739
Adresse: 30 Knighstone Road, North Somerset, United Kingdom, BS23 2AH
Ville: North Somerset
Plats: 4
Avis: 4222
"After waiting two weeks for a response to the problems we had I feel I now have to write this review. Having arrived at the hotel the check in was fine although the person checking us in seemed a little frazzled but he was quite clearly understaffed so I can ignore that. We had a family room and it left a lot to be desired. Peeling wallpaper water marks mild in the bathroom and doors falling off. As it was only for one night we let that go although on reflection we probably should have said something. The problems really started at around 11pm when the couple upstairs got to their room so began the screaming the shouting the moving and throwing of furniture. Now I know the hotel can’t know this is going to happen but it went on for nearly 5hrs. We attempted to contact reception nobody there then we realised we needed to ring the out of hours no which we did repeatedly and nobody answered. They eventually shut up and we all went to sleep only to be woken again around 6. So after a night of very little sleep we went down for breakfast. We spoke to the person on duty who went and did some investigating and he came back and told us that the out of hours phone had been switched off all night and that’s why we couldn’t get through. He then proceeded to say that once a guest had checked into their room they can and I quote pretty much do what they liked. He also said that as the phone had been switched off he would have to escalate the complaint and we should receive a response within 48 hrs and if we didn’t to ring the hotel he did however as a gesture of good will refund the breakfast. We didn’t receive a response we rung the hotel who then told us it could take up to two weeks. We waited two weeks we had no response we rung the hotel again to be told sorry nothings been done yet. It’s unfortunate because the hotels in a great position with lovely sea views and it could be spectacular but we just feel like we wasted our money and it wasn’t the lovely start to our holiday we’d anticipated. Should we ever receive an outcome to our complaint I will update this review."
Tous les prix sont des estimations.