Téléphone: +441795538143
Adresse: Head Hill Road, Swale, United Kingdom
Ville: Swale
Plats: 10
Avis: 214
"I’ve thought long and hard about writing a review but the experience has niggled me so here goes .. We visited on Father’s Day for the first time and were very much looking forward to our meal as we’d heard such good things but we came away rather annoyed. Due to the roadworks we were running about 20mins late, I called the establishment to advise we were on our way as a courtesy and apologised for our delay to which we were advised was ok. We arrived and were seated to our table but waited 15/20mins after being seated for our drinks order to be taken then waiter another 15mins for them to arrive and even then my elderly grandad had to wait s further 10mins for his hot drink to arrive. The young girl that served us was very polite but completely inexperienced and couldn’t answer any of our questions (we later found out she is usually in the kitchen . I ordered a set menu meal for my grandparents to share as they don’t eat much and we hate wastage. After ordering our food, we were then approached by an older lady (the owners partner? who told us that due to it being Father’s Day they don’t offer any alternatives to this even though we’d explained this and asked about kids meals/smaller portions at the ordering stage. Now what got my back up was not what this woman was saying, it was how she said it. Patronising and derogatory is an understatement, it was also insinuated that we were ordering a shared meal because we were trying to save money which I was angered and embarrassed by as I was treating my elderly grandparents. In the end she came back and said they could do 2 senior meals like she was doing us a favour (had this been explained at the ordering it would have saved a lot of confusion and annoyance . The food was lovely and the lady on the bar was amazing but until the older lady learns how to treat customers we won’t be back! Such a shame! Ps I am in the industry as is my husband and I’ve never witnessed such unprofessionalism from ‘management’."
Menu - 10 options
Tous les prix sont des estimations.
Caroline
Had the carvery, was absolutely fantastic. Plenty of food, well cooked. Most impressed £16 2 courses. Exceptional value
Adresse
Avis
Andrew
Great pub food, freshly cooked. Family run and a welcoming atmosphere. Friendly owners who make you feel at home. Definitely worth a visit.
michaelcN90NN
T Fantastic food lots of very friendly and welcoming staff brilliant will go back again fantastic value for money better than you can do at home
J6350GFmarjoriem
First time visiting and must say the food was excellent, really enjoyed it, myself and my date had pudding and couldn't finish it, Well worth the money, thanks
744teresas
Today's roast was excellent! The staff was friendly and provided great service. The food was delicious, with a wide variety of vegetables to choose from. We are looking forward to returning.
cain01
Fantastic pub with delightful and welcoming staff. We have had numerous fantastic nights there, especially during karaoke nights. Highly recommend stopping by for a fun singing session and a delicious meal.
Helen
A group of a dozen of us were here for the Sunday lunch carvery. The food was plentiful but not very tasty. The roast potatoes were poor and the service was sporadic. Each desert came out individually at intervals.
Candy
We had a great experience at this restaurant. The food and service were excellent and the prices were very reasonable. We highly recommend it. We especially enjoyed the lasagne and chicken kebab. The owners were very welcoming.
Iehfss
Disappointed, ordered takeaway roast dinners for a specific time. Arrived but nothing was ready and was kept waiting and they weren’t bothered. Twenty minutes later the meals were still not ready and the attitude was appalling, to top it off the owner walked out with two takeaway delivery hot bags. She then proceeded to tell me the delay is because they now do deliveries and you won’t get your dinner for the time you ordered it. Totally unacceptable if you place an order for a specific time it should be ready within five minutes of your arrival, prioritising deliveries over people waiting is not on. If I had known that dinners would not be ready and I would be kept waiting as long as I was,...
shellsholmes
I’ve thought long and hard about writing a review but the experience has niggled me so here goes .. We visited on Father’s Day for the first time and were very much looking forward to our meal as we’d heard such good things but we came away rather annoyed. Due to the roadworks we were running about 20mins late, I called the establishment to advise we were on our way as a courtesy and apologised for our delay to which we were advised was ok. We arrived and were seated to our table but waited 15/20mins after being seated for our drinks order to be taken then waiter another 15mins for them to arrive and even then my elderly grandad had to wait s further 10mins for his hot drink to arrive. The y...
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