Téléphone: +441914876135
Adresse: Rockcliffe Way, NE9 7YJ, Gateshead, United Kingdom
Ville: Gateshead
Plats: 14
Avis: 3496
"Went for Sunday lunch. My wife and I both have mobility problems and informed them of this at the time of booking. They said that they would make allowance for this. When we arrived we had to go up 3 steps to get to our seat. We were able to do this but they did not ask if we could do this. We were seated and waiting for someone to come take our order when we noticed a sign saying that orders must be placed at the bar. I made my way to the bar and had to negotiate around tables then down the 3 steps, then I had to pass by people in a narrow hall who were carrying their drinks. This was difficult as I cannot walk in a straight line and am unsteady on my feet. When I ordered I asked the barman to bring my drinks to the table which he did willingly. I asked for a lamb and beef and asked whether they would be able to put some of each on our plates. They said we would have to do this ourselves as the chef was too busy. This is also the reason they were not serving food outside. It was a lovely day and they were turning business away as they were too busy to serve food at the outdoor tables. The food was delicious (apart from the mashed potato). The meat was so tender and tasty. When I went to pay I tried to explain to the barman about the difficulties and lack of awareness but he couldn’t spare me a second as he was walking away from me rather than listen. Poor customer service especially to disabled customers. Nobody came to check whether we were enjoying our meal or whether we would like another drink. I also noticed that they cleared tables ready for the next guests and put a high chair in place for a child. They are good at preparing for children but not disabled customers."
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