Téléphone: +441530242239
Adresse: Main Street, LE6 0AE, Charnwood, United Kingdom
Ville: Charnwood
Menu Plats: 8
Avis: 6730
Site Web: http://www.thebradgate.com/
"My recent visit to The Bradgate with friends and a small dog was regrettably underwhelming. Our group, consisting of four adults and a well-behaved canine, went there with the simple hope of enjoying a drink together after a walk through Bradgate Park. Upon our request for seating, we were promptly informed that the presence of our small dog precluded us from dining in the main area, which was notably almost empty at the time. We were then told that the designated dog-friendly zone, was fully booked. The size of this indoor pet-accommodating space was surprisingly limited compared to the rest of the establishment. Further exacerbating our disappointment, we noticed a table becoming available in the dog-friendly section as a group left. However, our hopes were dashed when the staff informed us that the table was reserved – a rigid stance, particularly considering our plan was for a brief visit of merely 15 to 20 minutes for a drink. We waited for a taxi for the following 15 minutes, during which time we noted that the table that had previously become available, was still available. The complete lack of flexibility or the offer of a temporary seating arrangement until the reserved party arrived was disappointing. Moreover, the interaction with the staff lacked any semblance of warmth or hospitality. We were met with a blunt and unwelcoming attitude, with no effort made to accommodate or empathise with our situation. It was disconcerting to see a customer-focused business display such indifference, especially given the conspicuous availability of seating in the larger part of the pub. In conclusion, our experience at The Bradgate was marked by rigidity and a lack of customer service. The inability to adapt to a simple request, coupled with an unwelcoming demeanour, overshadowed what could have been an enjoyable experience at the pub."
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