Téléphone: +441225863403
Adresse: 17 Frome Road, Wiltshire, United Kingdom
Ville: Wiltshire
Plats: 9
Avis: 1016
Site Web: http://www.thebargeinn.org/
"Our experience with this property is one of utter disgust. My main issue is due to the lies that have been told since requesting a full refund as we felt we could not sleep at the property due to the fumes of gloss paint. Whilst...watching a film the smell caused me to have a headache and feel sick. When reporting this and asking for an alternative room the person who I dealt with, who seemed to be in charge on that evening said ‘I cannot do anything about the paint’ I thought this was in itself quite patronising as of course she couldn’t but I said we should have been pre warned and we were not. I am asthmatic also. When we first got to our room, we had to call the same lady up to our room to sort the tv as this was not working and also pointed out to her that a floor tile on the bathroom was broken and we had had to place a towel over the tile to save our feet and our dogs as this was sharp. She sorted the tv, but she seemed to be aware of the tile, which to be honest wasn’t great but small issue so we stayed. We only left due to the paint smell. My husband was advised to contact booking.com as I was looking for a refund as we could not stay overnight. Booking.com spoke with the property and to our complete shock they said we were pre warned about the paint ! This is absolutely rubbish as we were not. Furthermore, it was said that my husband has said we were happy with the room, not really as we had already complained about the TV and the tile so no not 100 happy. If, the property had come back with an apology or any empathy etc and offered a part refund I probably would have accepted but they have refused a refund at all and lied to say we had been told about the paint. Furthermore, contradicted themselves, when speaking with Steph who works in the property to say she wasn’t aware the property had been painted so, if that’s the case why would they have pre warned us. Within my profession I understand all about customer service and the way this property has acted is disgusting. To completely lie is outrageous and I am very shocked ! Also when asking who I would need to send an email to to write a complaint Steph would only provide me with a first name, Beth and refused to provide me with her second name and email address! I will continue to pursue this matter and now even more so because of the barefaced lies. Such a shame as really needed to get away to relax. Food was lovely but very patronising staff and liars too. The whole point of an overnight stay, weekend stay is to be able relax. I wasn’t able to due to the gloss smell."
Menu - 9 options
Tous les prix sont des estimations.
Roti
Pain plat indien léger et feuilleté, idéal pour accompagner des plats en sauce ou des curry.
Georgia
huge pub/restaurant with a warm welcome great eating and great environment on the canal.
Adresse
Avis
Carmen
the sea bass was a very small overcooked expensive dish that had no taste, it had been reheated. the employees were nice and offered a free coffee rejected
Nicole
Lunchtime visit, not a massive choice on menu for lunch, something wrong with chillers so drinks warm however they charge the same, dirty garden area very slow to clear tables dirty glasses everywhere
Finley
The food offering was a cut above the rest, and good value for money. The 2 girls working the bar,(Leeanne, and Andene,) where excellent at the hospitality business. And, quite important, the Pub is open 7 days a week, quite rare in this neck of...the woods!
Ray
Owner very welcoming. Lovely as also dog friendly. One of our best meals. Husband had a freshly made steak and ale pie, and mushroom and walnut tagliatelle for me. Both very delicious and excellent value for money. Would highly recommend. Very convenient location for narrow...boaters as mooring very close by.
Ava
after a dog who flows down the channel on the cold morning, a drink taken. friendly reception from the dame behind the bar. we got a place at the open fire that was beautiful. a few snacks ordered. share meat plate, cheese chips and pizza. the food came fast and was very tasty. will soon be back to try the delicious looking frying dinner! thanks for the team!
Freya
on May 3rd I visited the barge inn to lunch. it was okay and I left. today I received a fine of 60 for the use of the parking lot. I didn't see any signs for the parking lot, but I must admit that I didn't look for a sign because I never paid for the parking service in my 76 years. I couldn't turn to the barge inn or the parking company. I would never visit the pub again and warn all my friends. the personal would have warned me that the parking lot was draconian.
Amber
The food looked and tasted like it was the afternoon left overs warmed up. 3 of us ate there, mine was egg and chips (should have been ham but do not eat meat) an extra egg was put on my plate, all were dried up...tasted rubbery with hard yolk, the chips tasted refried. The burger my granddaughter could not eat, and the pork belly my husband said was all fat and the rice was cold. Did not complain as staff member was really nice but would not recommend eating there
Jonathan
we were on our first mooring and this beautiful place was in the far away and was just the most convenient place to eat on the first night while on our sally narrowboat. we don't really know how timings from anywhere through...Barge, but they found us a table and service was very fast. it was very lively and while we were entertained by a live group. eating was very nice and exactly what we needed after a busy first dat on the canal. we always like hot food and we are not disappointed, my favourite sink and chips was delicious and we all enjoyed our meal. if it is designed along the east in direction that we recommend a stop here.
Naomi
Our experience with this property is one of utter disgust. My main issue is due to the lies that have been told since requesting a full refund as we felt we could not sleep at the property due to the fumes of gloss paint. Whilst...watching a film the smell caused me to have a headache and feel sick. When reporting this and asking for an alternative room the person who I dealt with, who seemed to be in charge on that evening said ‘I cannot do anything about the paint’ I thought this was in itself quite patronising as of course she couldn’t but I said we should have been pre warned and we were not. I am asthmatic also. When we first got to our room, we had to call the same lady up to our room...
Catégories
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Pizza Plongez dans nos pizzas parfaitement cuites, élaborées avec de la pâte étirée à la main, une sauce tomate riche et un mélange de fromages gourmets. Chaque tranche éclate de garnitures fraîches, garantissant une bouchée délicieuse à chaque fois.
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
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Coffee Savourez notre sélection de cafés riches et aromatiques, habilement préparés pour éveiller vos sens. Du classique expresso aux lattes crémeux, découvrez le mélange parfait pour commencer votre journée sur une note savoureuse.
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Cheese Une sélection soignée de fromages artisanaux du monde entier, offrant des saveurs et des textures variées qui ravissent le palais. Parfait pour partager ou savourer individuellement avec les accompagnements idéaux.
Commodités
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Seating
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Free Wifi
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Visa Card
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Mastercard
