Téléphone: +442892648313
Adresse: 7a Rock Road, Lisburn, United Kingdom, BT28 3SU
Ville: Lisburn
Plats: 4
Avis: 227
"after this review for THE BALLYMAC Hotel facebook they have deleted them and blocked me from commenting.. I have so much more to add to this as well.. If you are considering booking wedding and any special requirements is needed make sure they confirm by email or in writing As we spoke to Dena on a number of occasions about 2 extra beds in our bridal suite for our children, didnt put the beds in for them, when we asked about it the attitude from Jim was 'theres nothing we can do ' so we ended up home on the night of our wedding with 4 children in tears. Didn 't accept responsibility for the mistake and still no apology. Ruined the end of our wedding, memories are still raw. Can 't believe how we were treated. Twice they messed up. Sorry I didn 't change. Not just what happened that night but they way they handled and spoke to me on the phone. The last call I was in tears, I had to give the phone to my sister to speak to them. I was so upset and angry, a lot of my memories are revolving around that. The hurt they have caused us is unreal. A simple 'we are sorry lets try and sort the beds out ' or even after that night a phone call of apology. But far from it, I got my video back with all the guests messages and the first one was my daughter leaving a message and at the end saying she was excited to stay in hotel. Then the anger flowed back.. Unforgivable for how the dealt with it and all what was said by all the management, Terry, Ciaran and Dena.Suggesting that my guests could have took my kids or my guest could have had our bridal suite while we had a normal room. Saying that they lost revenue on a room, well the amount I ht money my parents paid and guests that day/night would have covered £70 also my mother didn 't get her flowers and a few other bits and pieces. After my sisters checking next day to see what was there belonging to me. Everytime I spoke with Dena, she was like awk hold on a minute, I thought this and that. We are really busy, I will call you back. 9/10 times I was ringing back. It pains me to say, that I would have been looking forward to our wedding anniversary and this is all we have to think about. Some people look forward to spending that night in the same or talking about the next morning spending it at breakfast with all our family and friends. Instead we barely spoke to each other, not out of being annoyed with each other. We simply we still devastated.Full review on Dena, Terry and ciarans response will be put on every wedding sites/hotel recommendation sites"
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