Sweetharts Bakery Coffee Shop

32 Durham Road, Consett DH8 8RX, United Kingdom, Blackhill

🛍 Cafés, Kebab, Asiatic, European

4.5 💬 13557 Avis

Téléphone: +441207501100

Adresse: 32 Durham Road, Consett DH8 8RX, United Kingdom, Blackhill

Ville: Blackhill

Plats: 12

Avis: 13557

Site Web: https://sweetharts.co.uk

"In the past, It may have received awards and accolades for its cakes and pastries, but of late it wouldn't merit any for its customer services or lack of it, most certainly as one female member of staff is concerned. What can only be seen as utter disrespect and total rudeness, with regards to the manner in which she has treated both my wife and I, over the past weeks. For some unknown, to us, but blatantly obvious reason to her, by her actions, has on four separate occasions over four weeks,.purposefully taken to not honour a reserved table booking request, which on this last occasion , the reservation was taken by her. On a previous occasion she said she thought the couple she let use the table would have left, that was after two hours? Last week after again she let the reserved table go, we were offered another table as long as we didn't stay too long? Not two hours then? On this last occasion, we walked in to see this member of staff serving at the table we reserved, looking up blankly at us, we just walked out, never to return. In old parlance we are regulars, loyal customers who have been going there for years. Even after Lockdown we made a concerted effort to support them, seeing other businesses fold, through lack of customers. In the past, we never reserved a table but was told it was much easier for them if we did, so we did. It appears others can reserve tables as is but for this member of staff we obviously, for some reason or other, don't qualify? Needless to say, we will find an alternative eatery to make our weekly visits to, one without a rude and disrespectful member of staff. In closing and in balance all the other staff are extremely friendly and helpful. Lorraine and Paul amongst others. There's always one?! Good luck to the New owners, with her attitude you are certainly going to need it."

Menu - 12 options

Tous les prix sont des estimations.

leigh leigh

Lovely staff and great food Food: 5 Service: 5 Atmosphere: 5

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Avis

Angela
Angela

Absolutely superb food! Cakes, made fresh by Cheryl, are amazing! Also best coffee for miles! Food: 5 Service: 5 Atmosphere: 5


John
John

Really great place. A good range of breakfast food and generous portions. Perhaps the best Key Lime Pie I have ever tasted and I’ve had a few. Nice atmosphere friendly staff and good looking comfortable place, a piece of heaven Food: 5 Service: 5 Atmosphere: 5


LuLu
LuLu

Love this place, friendly comfy service, amazing cakes, sweet treats and breakfasts. Service: Dine in Meal type: Breakfast Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Full Breakfast Parking space Somewhat difficult to find parking Parking options Free parking lot


Andrew
Andrew

A lovely breakfast, for the perfect start to the day. The staff were very professional, polite, and helpful. The food was fresh, full of taste, and cooked to perfection. The bakery is warm and welcoming, with great pictures of Consett and Blackhill from older times. Service: Dine in Meal type: Breakfast


Sarah
Sarah

Ive had takeaway and eaten in and food is beautiful and the quiches are delicious definitely the best in town, a bit pricey but as they say you get what you pay for and it's definitely worth it, Service: Take out Meal type: Lunch Price per person: £1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Bakery


Teri
Teri

We love to stop in and get their homemade hasbrowns hash. My husband and I share because there is alot. So many selections of sweets!!! Nice menu options as well. Would maybe suggest a reservation as they can become busy at times. But we have never been turned away from just walking in. Great customer service. Oh, and cannot forget the beautiful baked breads. Service: Dine in


Vicente
Vicente

Superb bakery and café eatery. Had an amazing cooked breakfast today. Generous portions, excellent quality ingredients, cooked very well. A wide range of options available all day. Took the opportunity to buy some of the excellent bakery products that they make themselves stotties, fresh bread, cakes, custard tarts, strawberry tarts, tea cakes and various meat pies to transport them to friends and family 200 miles away. The team serving is brilliant. Beats any chain café hands down. Thank you!


Wendy
Wendy

Went on Friday morning for a breakfast date with the hubby. I ordered eggs, salmon benedict, he ordered sausage breakfast hash. Quite disappointed at what we were served. Mine I was expecting to be poached or at least soft bolied eggs on sourdough as stated. What I got were two very hard eggs served on a partially toasted white bun which tasted stale. His was far too greasy, somehow with undercooked bacon and overcooked sausage chunks. My coffee was tasty but just lukewarm. Hopefully a one off as I've had nice lunch and cake from here before. Won't be back for breakfast though. No one asked how our meal was when clearing the plates, although from the amount we left it was probably obvious. A...


Paul
Paul

In the past, It may have received awards and accolades for its cakes and pastries, but of late it wouldn't merit any for its customer services or lack of it, most certainly as one female member of staff is concerned. What can only be seen as utter disrespect and total rudeness, with regards to the manner in which she has treated both my wife and I, over the past weeks. For some unknown, to us, but blatantly obvious reason to her, by her actions, has on four separate occasions over four weeks,.purposefully taken to not honour a reserved table booking request, which on this last occasion , the reservation was taken by her. On a previous occasion she said she thought the couple she let use the...

Catégories

  • Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy.
  • Kebab Savourez nos délicieux kebabs, grillés à la perfection et débordant de saveur. Choisissez parmi une variété de viandes et d'épices vives, servis avec des accompagnements frais. Parfait pour un repas satisfaisant et savoureux.
  • Asiatic
  • European

Commodités

  • Wifi
  • Takeout
  • Delivery
  • Wheelchair Accessible

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