Spaghetti House Westfield

Spaghetti House is located on the mall's top floor and was a little tricky to locate. The food was good but wasn’t consistent in temperature when it came out. We all enjoyed the flavors and what we ordered. Service was a little slow.

Service was terrible. One of the managers was extremely rude to us when the wrong order was brought out to us and we mentioned it. He was very condescending even though they were at fault. Our starters came out after our main. Three out of four dishes ordered were stone cold by the time they arrived at our table.

First time at this restaurant and was pleasantly surprised. Ali, our server was probably the best I’ve ever encountered, very helpful, knowledgeable and friendly, what an asset to this place. The food was plentiful and delicious and reasonably priced. Nice decor and seating arrangements, clean loos. Will definitely revisit.

I hardly write a bad review about the places ! Unfortunately this place everything went wrong, we ordered a bottle of rose wine took about 20-25 minutes to arrive but warm! I wanted to leave the place but my husband wants to be polite and stay. once the food arrives chicken was dry and burnt salad way too salty, we didn’t complain and pay our bills £120 but I’ve mention to the waiter . Never return again.

First time trying this place and I was pleasantly surprised. Firstly the customer service was absolutely amazing (Ali) came and took care of me and my friend. He gave us recommendations and my god the food taste amazing to the point we had a food coma from the amount of food we tried. Would recommend the lasagne to anyone coming here was cooked to perfection. Ali made sure our drinks were never empty. Attentive service! Would definitely come back.

Service was good. Did not wait too long for the food. The waiters and waitress' were attentative. The coffee was very good. Negatives The spaghetti we ordered was absolutely bland and the prawns smelt fishy meaning they were not fresh. The broccoli was drenched in garlic, oil and butter they serve better tenderstem broccoli in Nandos. The fried calamari was okay, I am just not sure why one calamari was placed in the sauce for decoration. One of the glasses we were given had an eggy smell to it. For the quality of food we were given it was overpriced indeed.

Despite the restaurant being mostly empty with only 5 bookings, including us, and one other seated couple, we were seated and given a menu by a friendly waitress. We ordered drinks and food, including calamari and pasta dishes. The calamari was rubbery and cold, and my mother had to ask for lemons. When our main dishes arrived, my mother's pasta was overcooked and seemed to have been sitting under a heat lamp for too long. We had to send the dishes back, and despite the disappointment, the manager did not come over to apologize or offer anything else. The waiter apologized on her behalf.

So It’s haft term! I came with my daughters for a nice meal and the service was awful!! The food was okay! Not the best but They took ages to take my orders after so many times calling any members of the staff, the staff looked very untrained with zero costumer service approach! They didn’t work as a team!! Including the Italian manager… I didn’t leave a service charger because I think they didn’t deserve it! The waitress who took my payment made a comment to the manager about it….I think it’s very important when you work in the hospitality industry to trained the staff so to have happy costumers.

I recently dined at Spaghetti House in Westfield London and unfortunately, it was a deeply disappointing experience. The atmosphere was overshadowed by the unpleasant behavior of the manager, Laura, who treated the staff poorly, even causing one waitress to cry. This created a tense and uncomfortable environment for both employees and customers alike. Additionally, the food left much to be desired, with the carbonara resembling dry pasta with an unappealing flavor. Overall, it was a regrettable visit, and I hope the management addresses these issues to improve the dining experience for future patrons.